Together with Technology

• IntroductionChapter 1: Texts and Knowledge WorkDiscusses texts and their importance to organizations. Texts make knowledge tangible, promote learning, support adaptation, encourage coordination, and support cognitive tasks.Chapter 2: Writing Review and Mediation Discusses the dual purpose for writing review: to produce better texts and better writers. Considers how this work is offloaded to people and technologies. Chapter 3: Affordances of Texts and Textual TechnologiesDiscusses the socio-cognitive affordances of texts in paper and electronic form. Questions the suitability of paper text for writing review, instead promoting textual replay.Chapter 4: Study Design and Data AnalysisDiscusses the design of a study to test whether paper or textual replay helps writers produce better writing and better organization-specific writing practices.Chapter 5: Differences between Text and Textual Replay MediationDiscusses the differences between text and textual replay mediation use in five organizations. Textual replay helps writers and reviewers focus on writing process.Chapter 6: Textual Replay in Practice-Oriented OrganizationsDiscusses use of textual replay in organizations that employ professional writers. Textual replay helps promote cooperative writing and discussion of process.Chapter 7: Textual Replay in Artifact-Oriented OrganizationsDiscusses use of textual replay in organizations that employ "non-writers". Textual replay promotes contextualization of texts as organizationally-significant artifacts. Process is coordinated with organizational demands.Chapter 8: Designing Technology to Support PracticeSummarizes findings from the study and explores ways to use these findings to further the design of writing review technologies. The author offers some suggestions.

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