Through the Patient's Eyes

Understanding and Promoting Patient-Centered Care

Häftad, Engelska, 2002

Av Margaret Gerteis, Susan Edgman-Levitan, Jennifer Daley, Thomas L. Delbanco, Margaret (Picker/Commonwealth Program for Patient-Centered Care) Gerteis, Susan (Picker/Commonwealth Program for Patient-Centered Care) Edgman-Levitan, Jennifer (Harvard University) Daley, Massachusetts) Delbanco, Thomas L. (Beth Israel Hospital, Boston

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Sponsored by the Picker/Commonwealth Program for Patient-Centered CareIn this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

Produktinformation

Utgivningsdatum2002-06-12
Mått147 x 226 x 31 mm
Vikt431 g
FormatHäftad
SpråkEngelska
Antal sidor368
FörlagJohn Wiley & Sons Inc
ISBN9780787962203

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MARGARET GERTEIS is an associate of the Picker/Commonwealth Program for Patient-Centered Care. SUSAN EDGMAN-LEVITAN is associate director and program manager of the Picker/Commonwealth Program.JENNIFER DALEY is assistant professor of medicine at Harvard University.THOMAS L. DELBANCO is director of the Division of General Medicine and Primary Care at Boston's Beth Israel Hospital and director of the Picker/Commonwealth Program.

PrefaceThe EditorsOther Contributors1 Introduction: Medicine and Health from the Patient's Perspective 12 Treating Patients as Individuals 193 Coordinating Care and Integrating Services 454 Overcoming the Barrier of Words 725 Innovations in Patient-Centered Education 966 Enhancing Physical Comfort 1197 Providing Effective Emotional Support 1548 Involving and Supporting Family and Friends 1789 Facilitating the Transition Out of the Hospital 20410 Culture, Leadership, and Service in the Patient-Centered Hospital 22711 Promoting the Doctor's Involvement in Care 26012 Rebuilding Public Trust and Confidence 280Afterword 299Name Index 301Subject Index 311