The Outsourcing Process

RONAN MCIVOR is a Senior Lecturer at the University of Ulster.

• 1. Introduction; 2. The trend towards outsourcing; 3. Theoretical influences on outsourcing; 4. The outsourcing process: a framework for evaluation and management; 5. Determining the current boundary of the organisation; 6. Activity importance analysis; 7. Capability analysis; 8. An analysis of the strategic sourcing options; 9. Developing the relationship strategy; 10. Establish, manage and evaluate the relationship; 11. Outsourcing experiences at Telco; 12. Conclusions.

'Outsourcing - and its international counterpart, off shoring - are prominent again for many organizations thinking of survival in global competition. It is therefore good to have a concise analysis of the outsourcing process, with an emphasis on how to manage and evaluate it. McIvor provides both a comprehensive survey of relevant academic literature and a concrete framework for deciding what to outsource by taking account of competition, capability, and market risk. With volumes of writing already out there on this topic, this book provides a welcome respite for taking stock of what we know in theory and practice.' Mari Sako, Said Business School, University of Oxford