The Hospital and Clinic Improvement Handbook

Boaz Ronen, PhD, is Professor Emeritus of Healthcare Management and Value Creation at the Coller of School Management, Tel Aviv University.Joseph S. Pliskin, PhD, is Professor Emeritus of Healthcare Management and Industrial Engineering and Management, Ben-Gurion University of the Negev, and Adjunct Professor of Health Policy and Management, Harvard T.H. Chan School of Public Health.Shimeon Pass, MBA, MSc, is a management consultant whose work applies the philosophy and tools of the focused-management methodology, Lean, and TOC to the healthcare, technology, service, retail, and non-profit sectors.

• ForewordDonald M. Berwick, M.D.Preface1. The Modern Healthcare Environment2. Principles of Management in the Dynamic Healthcare Environment3. The Pareto Rule, the Focusing Table, and the Focusing Matrix4. The Seven Focusing Steps of the Theory of Constraints (TOC)5. Constraint Management in a Bottleneck Environment6. Constraint Management under a Market Constraint7. Focused Current Reality Tree (fCRT)8. Resolving Managerial Conflicts9. The "Efficiencies Syndrome"10. The "Evils" of Long Response Times11. Reducing Response Times12. The Complete Kit Concept13. Performance Measures14. The Effects of Variability and Uncertainty15. The Evils of Traditional Cost-Accounting16. Global Decision Making (GDM)17. Quality Management and Process Control18. Creating Value for Healthcare Organizations19. Implementation and the Process of Ongoing Improvement (POOGI)20. Success Stories

The handbook does a fantastic job of setting the stage for the need for improvement in healthcare, and then laying out the possible plan to achieve it...This is a solid book for several improvement topics as applied in a healthcare setting.