The Hospital and Clinic Improvement Handbook

Boaz Ronen, PhD, is Professor Emeritus of Healthcare Management and Value Creation at the Coller of School Management, Tel Aviv University.Joseph S. Pliskin, PhD, is Professor Emeritus of Healthcare Management and Industrial Engineering and Management, Ben-Gurion University of the Negev, and Adjunct Professor of Health Policy and Management, Harvard T.H. Chan School of Public Health.Shimeon Pass, MBA, MSc, is a management consultant whose work applies the philosophy and tools of the focused-management methodology, Lean, and TOC to the healthcare, technology, service, retail, and non-profit sectors.

• ForewordDonald M. Berwick, M.D. Preface 1. The Modern Healthcare Environment 2. Principles of Management in the Dynamic Healthcare Environment 3. The Pareto Rule, the Focusing Table, and the Focusing Matrix 4. The Seven Focusing Steps of the Theory of Constraints (TOC) 5. Constraint Management in a Bottleneck Environment 6. Constraint Management under a Market Constraint 7. Focused Current Reality Tree (fCRT) 8. Resolving Managerial Conflicts 9. The "Efficiencies Syndrome" 10. The "Evils" of Long Response Times 11. Reducing Response Times 12. The Complete Kit Concept 13. Performance Measures 14. The Effects of Variability and Uncertainty 15. The Evils of Traditional Cost-Accounting 16. Global Decision Making (GDM) 17. Quality Management and Process Control 18. Creating Value for Healthcare Organizations 19. Implementation and the Process of Ongoing Improvement (POOGI) 20. Success Stories

The handbook does a fantastic job of setting the stage for the need for improvement in healthcare, and then laying out the possible plan to achieve it...This is a solid book for several improvement topics as applied in a healthcare setting.