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For businesses seeking to gain the edge over their competitors, benchmarking is an increasingly popular tool used to compare operations and performance. ten Raa elegantly presents the techniques and theory to explain how performance indices and rankings are developed and how they can be used to improve efficiency, productivity and profitability.
- Format: Inbunden
- ISBN: 9780230224384
- Språk: Engelska
- Antal sidor: 128
- Utgivningsdatum: 2008-11-25
- Förlag: Red Globe Press