Ian McLoughlin is Professor of Management at Monash University, in Melbourne, Australia. He has conducted research on organizational change and innovation in the UK, Europe and Australasia with a particular focus on the digitalization of public services, including healthcare. He is currently leading a major Australian research project on The Healthcare System of the Future. He also plays a leading role in the Monash-Warwick University Health Care Innovation Alliance established to conduct global research and education in healthcare service redesign and improvement. He has published widely for leading publishers and academic journals. His previous publications include Digital Government at Work: A Social Informatics Perspective, Oxford University Press (2013).Karin Garrety has a PhD in Science and Technology Studies from the University of New South Wales. She has been involved in many research projects investigating technological and cultural change in industry and the healthcare sector. She has published more than twenty peer-reviewed journal articles. Her work appears in Human Relations, Social Studies of Science, Science, Technology and Human Values, Social Science and Medicine, Technology Analysis and Strategic Management, Organization and Social Policy and Society.Rob is a Professor at Newcastle University where he directs the Centre for Knowledge Innovation Technology and Enterprise (KITE). His research interests are in public service innovation and sociotechnical systems: the role that data, information, and information systems play in inter-organizational innovation and relationships. He has over two decades of experience working on and leading public service information system research and development projects. Over the course of his career he has been actively engaged in £4M of research and development projects supported by a range of funding agencies including ESRC, EPSRC, ARC and policy bodies including the NHS and DH.

• Introduction 1: Digitalizing Healthcare: 'Dangerous Enthusiasm' or 'Disruptive Innovation'? 2: The Troubled History of Implementing EHRs 3: Moral Orders and Justification in the Division of Medical Labour 4: The Development of a National EHR in Australia I: Trials, Tribulations and Uncertainty 5: The Development of a National EHR in Australia II: The Struggle over 'Personal Control' 6: The Development of a National EHR in England: The Summary Care Record 7: Boundary Objects: Building EHRs at National and Local Level 8: Conclusion: Moral (re-) Ordering and Rethinking the Electronic Record Appendix 1: Research Design and Methods Appendix 2: Other Sources not Cited in Text

The strength of this book is that it combines the development of theory with the detailed analysis of richly-described case studies. The authors base much of the book around the work of Everett Hughes on moral ordersthat is, in relation to professional practice. The challenges of moral orders in a digitized health service can be understood only on a case by case basis using thick description and narrative analysis. It follows that what the reader will get from this book is an enriched understanding of the complexities of attempting to digitize professional practice.

Ian McLoughlin is Professor of Management at Monash University, in Melbourne, Australia. He has conducted research on organizational change and innovation in the UK, Europe and Australasia with a particular focus on the digitalization of public services, including healthcare. He is currently leading a major Australian research project on The Healthcare System of the Future. He also plays a leading role in the Monash-Warwick University Health Care Innovation Alliance established to conduct global research and education in healthcare service redesign and improvement. He has published widely for leading publishers and academic journals. His previous publications include Digital Government at Work: A Social Informatics Perspective, Oxford University Press (2013).Karin Garrety has a PhD in Science and Technology Studies from the University of New South Wales. She has been involved in many research projects investigating technological and cultural change in industry and the healthcare sector. She has published more than twenty peer-reviewed journal articles. Her work appears in Human Relations, Social Studies of Science, Science, Technology and Human Values, Social Science and Medicine, Technology Analysis and Strategic Management, Organization and Social Policy and Society.Rob is a Professor at Newcastle University where he directs the Centre for Knowledge Innovation Technology and Enterprise (KITE). His research interests are in public service innovation and sociotechnical systems: the role that data, information, and information systems play in inter-organizational innovation and relationships. He has over two decades of experience working on and leading public service information system research and development projects. Over the course of his career he has been actively engaged in £4M of research and development projects supported by a range of funding agencies including ESRC, EPSRC, ARC and policy bodies including the NHS and DH.

• Introduction 1: Digitalizing Healthcare: 'Dangerous Enthusiasm' or 'Disruptive Innovation'? 2: The Troubled History of Implementing EHRs 3: Moral Orders and Justification in the Division of Medical Labour 4: The Development of a National EHR in Australia I: Trials, Tribulations and Uncertainty 5: The Development of a National EHR in Australia II: The Struggle over 'Personal Control' 6: The Development of a National EHR in England: The Summary Care Record 7: Boundary Objects: Building EHRs at National and Local Level 8: Conclusion: Moral (re-) Ordering and Rethinking the Electronic Record Appendix 1: Research Design and Methods Appendix 2: Other Sources not Cited in Text

The strength of this book is that it combines the development of theory with the detailed analysis of richly-described case studies. The authors base much of the book around the work of Everett Hughes on moral ordersthat is, in relation to professional practice. The challenges of moral orders in a digitized health service can be understood only on a case by case basis using thick description and narrative analysis. It follows that what the reader will get from this book is an enriched understanding of the complexities of attempting to digitize professional practice.

Ian McLoughlin is Professor of Management at Monash University, in Melbourne, Australia. He has conducted research on organizational change and innovation in the UK, Europe and Australasia with a particular focus on the digitalization of public services, including healthcare. He is currently leading a major Australian research project on The Healthcare System of the Future. He also plays a leading role in the Monash-Warwick University Health Care Innovation Alliance established to conduct global research and education in healthcare service redesign and improvement. He has published widely for leading publishers and academic journals. His previous publications include Digital Government at Work: A Social Informatics Perspective, Oxford University Press (2013).Karin Garrety has a PhD in Science and Technology Studies from the University of New South Wales. She has been involved in many research projects investigating technological and cultural change in industry and the healthcare sector. She has published more than twenty peer-reviewed journal articles. Her work appears in Human Relations, Social Studies of Science, Science, Technology and Human Values, Social Science and Medicine, Technology Analysis and Strategic Management, Organization and Social Policy and Society.Rob is a Professor at Newcastle University where he directs the Centre for Knowledge Innovation Technology and Enterprise (KITE). His research interests are in public service innovation and sociotechnical systems: the role that data, information, and information systems play in inter-organizational innovation and relationships. He has over two decades of experience working on and leading public service information system research and development projects. Over the course of his career he has been actively engaged in £4M of research and development projects supported by a range of funding agencies including ESRC, EPSRC, ARC and policy bodies including the NHS and DH.

• Introduction 1: Digitalizing Healthcare: 'Dangerous Enthusiasm' or 'Disruptive Innovation'? 2: The Troubled History of Implementing EHRs 3: Moral Orders and Justification in the Division of Medical Labour 4: The Development of a National EHR in Australia I: Trials, Tribulations and Uncertainty 5: The Development of a National EHR in Australia II: The Struggle over 'Personal Control' 6: The Development of a National EHR in England: The Summary Care Record 7: Boundary Objects: Building EHRs at National and Local Level 8: Conclusion: Moral (re-) Ordering and Rethinking the Electronic Record Appendix 1: Research Design and Methods Appendix 2: Other Sources not Cited in Text

The strength of this book is that it combines the development of theory with the detailed analysis of richly-described case studies. The authors base much of the book around the work of Everett Hughes on moral ordersthat is, in relation to professional practice. The challenges of moral orders in a digitized health service can be understood only on a case by case basis using thick description and narrative analysis. It follows that what the reader will get from this book is an enriched understanding of the complexities of attempting to digitize professional practice.