Telework in the 21st Century

Edited by Jon C. Messenger, Senior Research Officer, International Labour Office, Geneva, Switzerland

• Contents:Introduction: Telework in the 21st century – an evolutionaryperspective 1Jon C. MessengerPART I ADVANCED ECONOMIES1. Telework and its effects in Europe 36Lutz Gschwind and Oscar Vargas2. Telework and its effects in Japan 76Akio Sato3. Telework and its effects in the United States 128Kate Lister and Tom HarnishPART II EMERGING ECONOMIES4. Telework and its effects in Argentina 172Sonia Boiarov5. Telework and its effects in Brazil 211Alvaro Mello and Armando Dal Colletto6. Organization advantage: Experience of telework in India 255Ernesto Noronha and Premilla D’Cruz7. Conclusions and recommendations for policy and practice 286Jon C. MessengerIndex 317

'This volume explores the development, forms, and effects of telework in countries from different regions around the world, including Argentina, Brazil, ten Member States of the European Union (EU), India, Japan, and the United States. A must read for everyone who wants to understand the different ''generations'' of telework and its impact on working life, health and safety and productivity.'--Gerhard Bosch, University Duisburg-Essen, Germany'A valuable, long-term and comparative perspective on the continuously developing interface between work and the gradual advance in telecommunications technology that facilitates it to be done anytime, anywhere - in-home, off-site or around the globe. This carefully curated compilation will be useful to researchers, policy-makers, organizations, and anyone trying to keep up the pace of their own knowledge of the various effects of this transformation on well-being and organizations - good, evil or a bit of both - for workers, employers and countries.'--Lonnie Golden, Pennsylvania State University, Abington, US