Graham Button is former Professor and Pro-Vice Chancellor for Arts, Computing, Engineering and Sciences at Sheffield Hallam University, UK.

• Part 1: Analytic orientations Introduction 1. The curious case of the vanishing technology Part 2: Introducing technology into the work setting Introduction 2. Disembodied conduct: interactional asymmetries in video-mediated communication 3. The use of ‘intelligent’ machines for electrocardiograph interpretation 4. The police and information technology 5. Taking the organisation into accounts Part 3: Work practices in the use of technology Introduction 6. Technologies of accountability: of lizards and aeroplanes 7. ‘What a f-ing system! Send ‘em all to the same place and then expect us to stop ‘em hitting’: making technology work in air traffic control Part 4: Design and implementation Introduction 8. Working towards agreement 9. The mainstreaming of a molecular biological tool: a case study of a new technique Part 5: Human–computer interaction Introduction 10. System use and social organisation: observations on human–computer interaction in an architectural practice 11. We’re off to ring the wizard, the wonderful wizard of oz 12. The turing text and language skills