Michael Palm is Assistant Professor of Media and Technology Studies in the Department of Communication Studies at University of North Carolina at Chapel Hill, USA

• Introduction: Phoning It In, or Consumer Labor and the Telephone1. Please Help Yourself: Self-Service Shopping and the "Revolution in Distribution" 2. Phantom of the Operator: Rotary Dialing and the Automation of Everyday Life 3. Then Press #: Touch-Tone Phones and Digital Interface 4. What’s in a PIN? ATMs and Keypads beyond the Telephone Conclusion: Smart Phones and the Costs of Payment

"Part of the brilliance here is that Palm is writing about something so totally ubiquitous and, to many, totally annoying. He flips the story to show us how these technologies were designed under the banners of autonomy and freedom in order to make us do the jobs that we used to pay others to do. It's a great contribution." --Vicki Mayer, Tulane University, USA"We all take our telephones for granted as mundane devices, but many will surely be won over by Palm’s argument that the telephone rather than the television is the triumphant consumer technology of the twentieth century. Palm crafts a spell-binding tale of how the telephone developed into what it is today, transforming from simply a conduit of voice communication to a site of women’s work, a site of emotional connection for the public, a site of the expansion of financial regimes, and a site of consumer labor. This brilliantly-written story is a must for students and scholars across a range of disciplines." -- Winnifred Poster, Washington University, USA

Michael Palm is Assistant Professor of Media and Technology Studies in the Department of Communication Studies at University of North Carolina at Chapel Hill, USA

• Introduction: Phoning It In, or Consumer Labor and the Telephone1. Please Help Yourself: Self-Service Shopping and the "Revolution in Distribution" 2. Phantom of the Operator: Rotary Dialing and the Automation of Everyday Life 3. Then Press #: Touch-Tone Phones and Digital Interface 4. What’s in a PIN? ATMs and Keypads beyond the Telephone Conclusion: Smart Phones and the Costs of Payment

"Part of the brilliance here is that Palm is writing about something so totally ubiquitous and, to many, totally annoying. He flips the story to show us how these technologies were designed under the banners of autonomy and freedom in order to make us do the jobs that we used to pay others to do. It's a great contribution." --Vicki Mayer, Tulane University, USA"We all take our telephones for granted as mundane devices, but many will surely be won over by Palm’s argument that the telephone rather than the television is the triumphant consumer technology of the twentieth century. Palm crafts a spell-binding tale of how the telephone developed into what it is today, transforming from simply a conduit of voice communication to a site of women’s work, a site of emotional connection for the public, a site of the expansion of financial regimes, and a site of consumer labor. This brilliantly-written story is a must for students and scholars across a range of disciplines." -- Winnifred Poster, Washington University, USA

Michael Palm is Assistant Professor of Media and Technology Studies in the Department of Communication Studies at University of North Carolina at Chapel Hill, USA

• Introduction: Phoning It In, or Consumer Labor and the Telephone1. Please Help Yourself: Self-Service Shopping and the "Revolution in Distribution" 2. Phantom of the Operator: Rotary Dialing and the Automation of Everyday Life 3. Then Press #: Touch-Tone Phones and Digital Interface 4. What’s in a PIN? ATMs and Keypads beyond the Telephone Conclusion: Smart Phones and the Costs of Payment

"Part of the brilliance here is that Palm is writing about something so totally ubiquitous and, to many, totally annoying. He flips the story to show us how these technologies were designed under the banners of autonomy and freedom in order to make us do the jobs that we used to pay others to do. It's a great contribution." --Vicki Mayer, Tulane University, USA"We all take our telephones for granted as mundane devices, but many will surely be won over by Palm’s argument that the telephone rather than the television is the triumphant consumer technology of the twentieth century. Palm crafts a spell-binding tale of how the telephone developed into what it is today, transforming from simply a conduit of voice communication to a site of women’s work, a site of emotional connection for the public, a site of the expansion of financial regimes, and a site of consumer labor. This brilliantly-written story is a must for students and scholars across a range of disciplines." -- Winnifred Poster, Washington University, USA