Saida Helali is a university lecturer in Information Technology (specializing in networks and information systems) at the Institut Supérieur des Etudes Technologiques de Radès (Tunisia). He holds an ACREDITE master's degree (Analysis, Conception and Research in the Domain of Educational Technology Engineering), which was jointly awarded by the Université de Cergy-Pontoise (France), the Université de MONS (Belgium) and the Université de Genève (Switzerland). In 2017, he was chair of the Tunisian branch of the IEEE Education Society and he is also an acting member of AIPU TUNISIE, an international association about university pedagogy.

• Preface ixChapter 1. Introduction to Project Management 11.1. Introduction 11.2. Project management 21.3. Project management methods and tools 31.3.1. Gantt diagram 51.3.2. RACI (Responsible, Accountable, Consulted, Informed) matrix 51.3.3. The concept of specifications 61.4. Chapter summary 8Chapter 2. Simulating Network Architectures with GNS3 92.1. Introduction 92.2. Definition 102.3. Introduction to GNS3 112.3.1. Functionalities of GNS3 122.3.2. Limitations 122.3.3. GNS3 installation 122.3.4. Getting started with GNS3 132.4. Chapter summary 25Chapter 3. Green IT 273.1. Introduction 273.2. Introduction of concept 283.3. Green IT trigger factors 293.4. Benefits of Green IT 293.5. The lifecycle of ICTs 303.6. Mechanisms and technical solutions for the implementation of a Green IT infrastructure 313.7. Green IT labels and standards 333.8. Some examples of Eco-ICTs 343.9. Chapter summary 36Chapter 4. Design of Network Infrastructures 374.1. Introduction 374.2. The founding principles of networks 384.2.1. Definition and preliminaries 384.2.2. Classification of digital data networks 394.2.3. Components of a network 404.2.4. Measuring network performance 454.2.5. Concepts of collision domain/broadcast domain and VLANs 474.3. Methods and models of IT network design 484.3.1. Principles of structured engineering 484.4. Assessment of needs and choice of equipment 544.5. Chapter summary 56Chapter 5. Network Services 575.1. Introduction 575.2. DHCP service 585.2.1. Introduction 585.2.2. Operating principle 585.2.3. Renewal of lease 625.2.4. The concept of a DHCP relay 625.3. DNS service 635.3.1. Introduction 635.3.2. Operating principle 635.4. LDAP service 665.4.1. Introduction 665.4.2. LDAP protocol 675.4.3. LDAP directory 685.5. E-mail service 705.5.1. Introduction 705.5.2. Architecture and operating principle. 715.5.3. Protocols involved 725.6. Web server 735.6.1. Introduction 735.6.2. Operating principle 735.6.3. The principle of virtual hosting 745.7. FTP file transfer service 765.7.1. Definition 765.7.2. Operating principle 775.7.3. Types 775.8. Chapter summary 78Chapter 6. System and Network Security 796.1. Introduction 796.2. Definitions, challenges and basic concepts 806.3. Threats/attacks 826.3.1. Access attacks 826.3.2. Modification attacks 836.3.3. Saturation attacks 836.3.4. Repudiation attacks 836.4. Security mechanisms 836.4.1. Encryption tools 846.4.2. Antivirus programs 846.4.3. Firewalls/IDS and IPS 846.4.4. VPNs 866.4.5. Other means of security 896.5. Security management systems: norms and security policies 916.5.1. Norms 916.5.2. The idea of security policy 926.6. Chapter summary 93Chapter 7. Virtualization and Cloud Computing 957.1. Introduction 957.2. Virtualization 967.2.1. Definition 967.2.2. Benefits of virtualization 967.2.3. Areas of application 977.2.4. Categories of virtualization 1007.2.5. Limits of virtualization 1037.3. Cloud computing 1037.3.1. Definitions 1037.3.2. Leverage factors and generic principles 1047.3.3. Architecture models 1047.3.4. Types of cloud 1077.3.5. Areas of application 1097.3.6. Advantages and limitations 1107.4. Chapter summary 111Chapter 8. Quality of Service and High Availability 1138.1. Introduction 1138.2. Quality of service 1148.2.1. Motivation 1148.2.2. Definition(s) 1158.2.3. Objectives of QoS 1168.2.4. Metrics of QoS 1178.2.5. General principles of QoS 1188.2.6. QoS mechanisms 1208.3. High availability 1418.3.1. Redundancy in the physical layer 1438.3.2. Redundancy in the data link layer 1438.3.3. Redundancy in the network layer 1498.3.4. Redundancy in the application layer 1548.4. Chapter summary 156Chapter 9. Monitoring Systems and Networks 1579.1. Introduction 1579.2. Main concepts of network and service supervision 1589.2.1. Definition 1589.2.2. Challenges of monitoring 1589.2.3. Typology 1599.3. Monitoring protocols 1619.3.1. SNMP protocol (Simple Network Management Protocol) 1619.3.2. WMI (Windows Management Instrumentation) 1649.3.3. WS-Management (Web Services for Management) 1649.3.4. IPMI (Intelligent Platform Management Interface) 1649.3.5. NetFlow/IPFIX 1659.3.6. Netconf 1659.4. Monitoring tools 1659.4.1. Commercial monitoring solutions (HP OpenView, Tivoli) and software publisher solutions 1669.4.2. Free monitoring solutions 1679.5. Chapter summary 171References 173Index 179