Synchronous Trainer's Survival Guide

THE AUTHORJENNIFER HOFMANN is an e-learning consultant who specializes in the design and delivery of synchronous and blended learning. Jennifer owns and manages InSync Training Synergy, LLC. Her team provides workshops, consulting, and development services to organizations looking to implement a synchronous classroom, and has experience using all of the major synchronous platforms.

• Preface. Introduction.1 An Introduction to the Synchronous Classroom.New Versus Older Delivery Methods.The Synchronous Classroom.Synchronous Software.2 Facilitating in the Synchronous Classroom.Profile of an Effective Synchronous Trainer.The Synchronous Trainer's Workstation.The Producer.Leader Guides for Trainer/Producer Collaboration.3 Communicating in the Synchronous Classroom.Using Visuals.Using Your Voice.Language Tips.Gauging Participation.Using the Collaboration Tools.A Note on Class Size.Rules of Thumb.4 Synchronous Classroom Management.Managing Time and Scheduling Issues.Determining the Best Length for a Program.Communicating with Class Participants.Preparing to Facilitate the Class.Using Your Leader Guide Effectively.5 Managing the Technology.Creating a Seamless Production.Troubleshooting Technology.6 Working with Synchronous Participants.The Participant Experience.Learning How to Learn Online.Ground Rules.The Effective Learning Environment.Participant Guides.7 Synchronous Events.eMeetings.Expert Q&A.Webinars.Learning Events.A Final Thought.Appendices.A. Synchronous Software Features Checklist.B. Synchronous Classroom Management Checklists.C. Recommended Resources for Synchronous and Blended e-Learning.D. A Glossary of Terms.About the Author.Index.Pfeiffer Publications Guide.