Supervision and Leadership in Tourism and Hospitality

Häftad, Engelska, 2000

Av Lynn Van der Wagen, Christine Davies, Lynn (Northern Sydney Institute) Van der Wagen, Lynn Van Der Wagen

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A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety.

Produktinformation

Utgivningsdatum2000-02-24
Mått170 x 15 x 238 mm
Vikt340 g
FormatHäftad
SpråkEngelska
Antal sidor188
FörlagCengage Learning
ISBN9780304706860

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Dr Lynn Van der Wagen is Head Teacher of Tourism and Events at TAFE NSW. Lynn is the author of many highly acclaimed books on hospitality, tourism and event management. Her doctorate reviewed the national curriculum for customer service training in the services sector and its suitability for developing a service ethos in tourism and hospitality enterprises. Her early career involved working for a five-star hotel as Director of Human Resources.

Introduction.1. The Current Envirnoment.2. The Role of the Supervisor.3. Motivation.4. Leadership.5. Staffing.6. Training and Assessment.7. Planning and Organising Workflow.8. Delegation and Control.9. Decision-making and Problem-solving.10. Staff Administration.11. Staff Scheduling.12. Policies and Procedures.13. Written Communication.14. Quality Management.15. Occupational Health & Safety.16. Security.Integrated Casestudy.Bibliography.Index.