DAVID E HAWKINS is Director of ProjectOperations at PSL. He has an extensive career in projects and procurement, particularly in the construction industry working in many parts of the world. He has developed training programmes and frequently has been a leading speaker in the field of exploiting relationship management through effective leadership and strategy development. He is also a regular contributor to professional magazines and journals. SHAN RAJAGOPAL is a Director of CSM Europe. He has more than 20 years experience in training, consulting, lecturing and industrial experience in technology-related industries. He has worked in many parts of the world and managed large multicultural and diverse programmes. A substantial number of his assignments involve cross-cultural change management and portfolio implementation. He is the author of the best selling book, "Strategic Supply Management: An Implementation Toolkit" as well as many papers and articles.