Student Services

The Editors JOHN H. SCHUH is distinguished professor emeritus of Educational Leadership and Policy Studies at Iowa State University and currently director of the Emerging Leaders Academy at Iowa State. Schuh is the author, coauthor, or editor of over 275 publications, including Student Services, Fifth Edition (Jossey-Bass, 2011), Assessment Methods for Student Affairs (Jossey-Bass, 2009), and Student Success in College (Jossey-Bass, 2005). He was coeditor of the New Directions for Student Services series for 20 years. SUSAN R. JONES is a professor and program chair in the Higher Education and Student Affairs Program at Ohio State University. Jones is the author, coauthor, or editor of over 45 publications, including Identity Development of College Students: Advancing Frameworks for Multiple Dimensions of Identity (Jossey-Bass, 2013), Negotiating the Complexities of Qualitative Research: Fundamental Elements and Issues, Second Edition (Routledge, 2014), and Student Services, Fifth Edition (Jossey-Bass, 2011). She is currently coeditor of the New Directions for Student Services series. VASTI TORRES is a professor in the College of Education at the University of South Florida. She has authored or coauthored four books, including Identity Development of Diverse Populations: Implications for Teaching and Administration in Higher Education (Jossey-Bass, 2003) and over 62 other publications.

• About the Authors ixPreface xxviPart One: Historical CONTEXT 11 Historical Overview of American Higher Education 3John R. Thelin and Marybeth Gasman2 The History of Student Affairs 20Robert Schwartz and Dafina-Lazarus Stewart3 Philosophies and Values 39Robert D. Reason and Ellen M. BroidoPart Two: Professional Context 564 Institutional Identity and Campus Culture 58Kristen A. Renn and Lori D. Patton5 Campus Climate and Diversity 73Kimberly A. Griffin6 What Is Ethical Professional Practice? 89Sue A. Saunders and Christine M. Wilson7 Legal Foundations and Issues 107Thomas MillerPart Three: Theoretical Bases of the Profession 1218 The Nature and Uses of Theory 137Susan R. Jones and Elisa S. Abes9 Holistic Development 153Marcia Baxter Magolda and Kari B. Taylor10 Cognitive Development 169Patricia M. King11 Psychosocial and Identity Development 185Vasti Torres and Brian L. McGowan12 Critical Theoretical Perspectives 205Ebelia Hernández13 Organization Theory and Change 220Adrianna Kezar14 Environmental Theories 236Samuel D. Museus15 Student Retention and Institutional Success 252Amy S. HirschyPart Four: Organizational Aspects of Professional Practice 26816 Framing Student Affairs Practice 270Kathleen Manning, Jillian Kinzie, and John H. Schuh17 Organizational Structures and Functions 288Maureen E. Wilson18 Strategic Planning and Finance in Student Affairs 308Brian A. Burt and John H. Schuh19 Assessment and Evaluation 327Ann M. Gansemer-Topf and Lance C. Kennedy-Phillips20 Left Behind: How the Profession of Student Affairs Is Underprepared to Meet Students Where They (Digitally) Are 344Jeffrey Rokkum and Reynol Junco21 Academic and Student Affairs Partnerships 359Elizabeth J. WhittPart Five: Essential Competencies 37522 Professionalism 377Jan Arminio and Anna M. Ortiz23 Multicultural Competence and Change on Campus 392Raechele L. Pope and John A. Mueller24 Leadership 408John P. Dugan and Laura Osteen25 Staffing and Supervision 423Joan B. Hirt, Tara E. Frank, and Patricia A. Perillo26 Teaching and Facilitation 437Stephen John Quaye27 Counseling and Helping Skills 452Amy L. Reynolds28 Advising Student Organizations 466Norbert W. Dunkel and Nancy E. Chrystal-Green29 Crisis Management 484Mahauganee D. Shaw and Larry D. Roper30 Designing Programs for Engaging Difference 499Sherry Watt, Cindy Ann Kilgo, and Wayne Jacobson31 Applying Theories and Research to Practice 514Florence A. Hamrick and Jillian KinziePart Six: The Future 53132 Evolving Roles and Competencies: Professional Development Reconsidered 532Peter Magolda and Jill Ellen Carnaghi (with contributions from Aleidra Allen and Hoa Bui)33 Shaping the Future 550Susan R. Jones, John H. Schuh, and Vasti TorresName Index 567Subject Index 579