Sharon M. Oster is Associate Dean and Frederic D. Wolfe Professor of Management and Entrepreneurship at the Yale School of Management and Organization, where she was named best instructor in a 1994 Business Week survey of business schools. She is the author of Modern Competitive Analysis, Second Edition (Oxford, 1994) and writes widely in the areas of industrial organization and competitive strategy.

• Chapter 1: INTRODUCTIONChapter 2: THE MISSION OF THE NON-PROFIT ORGANIZATIONChapter 3: STRUCTURAL ANALYSIS OF A NON-PROFIT INDUSTRYChapter 4: COMPETITION AND COOPERATION AMONG NON-PROFITSChapter 5: HUMAN RESOURCE MANAGEMENT Chapter 6: THE NON-PROFIT BOARD OF DIRECTORSChapter 7: PRODUCT MIX AND PRICINGChapter 8: FUNDRAISING AND NON-PROFITSChapter 9: MANAGERIAL CONTROLChapter 10: PROGRAM EVALUATIONChapter 11: THE POTENTIAL FOR CHANGEAppendix 1: GUIDE TO THE CASESREFERENCES

Sharon Oster's book provides some of the important theory necessary to successfully manage a nonprofit. Her thoughtful analysis of the marketplace is the kind of information that is commonly available in the for-profit sector, but has not been developed for the nonprofit sector--a real contribution.