Kristiina Jokinen is an adjunct professor at the University of Helsinki and University of Tampere, Finland, and a visiting professor of intelligent user interfaces at the University of Tartu, Estonia. She received her Ph.D. at the University of Manchester, UK, and worked for four years in Japan as a JSPS research fellow at the Nara Institute of Science and Technology and as an invited researcher at ATR (Advanced Telecommunications Research) Laboratories in Kyoto. In Finland, she has played a leading role in several academic and industrial research projects concerning natural language interactive systems, spoken dialogue management, and multimodality. Her current interests focus on human nonverbal communication, gestures, and facial expressions. Her book Constructive Dialogue Management–Speech Interaction and Rational Agents has recently been published by John Wiley & Sons. She is the secretary of SIGDial, the ACL/ISCA Special Interest Group for Discourse and Dialogue.

• Preface.- Introduction to Spoken Dialogue Systems.- Dialogue Management.- Error Handling.- Case Studies: Advanced Approaches to Dialogue Management.- Advanced Issues.- Methodologies and Practices of Evaluation.- Future Directions.- References.- Author Biographies.

Kristiina Jokinen is an adjunct professor at the University of Helsinki and University of Tampere, Finland, and a visiting professor of intelligent user interfaces at the University of Tartu, Estonia. She received her Ph.D. at the University of Manchester, UK, and worked for four years in Japan as a JSPS research fellow at the Nara Institute of Science and Technology and as an invited researcher at ATR (Advanced Telecommunications Research) Laboratories in Kyoto. In Finland, she has played a leading role in several academic and industrial research projects concerning natural language interactive systems, spoken dialogue management, and multimodality. Her current interests focus on human nonverbal communication, gestures, and facial expressions. Her book Constructive Dialogue Management–Speech Interaction and Rational Agents has recently been published by John Wiley & Sons. She is the secretary of SIGDial, the ACL/ISCA Special Interest Group for Discourse and Dialogue.

• Preface.- Introduction to Spoken Dialogue Systems.- Dialogue Management.- Error Handling.- Case Studies: Advanced Approaches to Dialogue Management.- Advanced Issues.- Methodologies and Practices of Evaluation.- Future Directions.- References.- Author Biographies.

Kristiina Jokinen is an adjunct professor at the University of Helsinki and University of Tampere, Finland, and a visiting professor of intelligent user interfaces at the University of Tartu, Estonia. She received her Ph.D. at the University of Manchester, UK, and worked for four years in Japan as a JSPS research fellow at the Nara Institute of Science and Technology and as an invited researcher at ATR (Advanced Telecommunications Research) Laboratories in Kyoto. In Finland, she has played a leading role in several academic and industrial research projects concerning natural language interactive systems, spoken dialogue management, and multimodality. Her current interests focus on human nonverbal communication, gestures, and facial expressions. Her book Constructive Dialogue Management–Speech Interaction and Rational Agents has recently been published by John Wiley & Sons. She is the secretary of SIGDial, the ACL/ISCA Special Interest Group for Discourse and Dialogue.

• Preface.- Introduction to Spoken Dialogue Systems.- Dialogue Management.- Error Handling.- Case Studies: Advanced Approaches to Dialogue Management.- Advanced Issues.- Methodologies and Practices of Evaluation.- Future Directions.- References.- Author Biographies.