Benyamin Chetkow-Yanoov, DSW, is Professor of Social Work at Bar-Ilan University in Israel. While he has consulted and taught primarily in Canada, the United States, and Israel, he has also conducted workshops in Australia, England, Namibia, South Africa, Thailand, and Sweden. He pioneered a master's level course in conflict resolution at Bar-Ilan University's School of Social Work, and has organized training programs for Israelis wanting to learn conflict resolution skills. He is the author of The Pursuit of Peace and has assumed leadership roles in several national government organizations for promoting peace and diplomacy. These include Partnership, a voluntary association for creating cooperation between Israeli Arabs and Jews, and B 'Sod Siach, an organization to facilitate communication between political rightists and leftists. Dr. Chetkow-Yanoov serves as a consultant for Israel's Ministry of Education and is working on its current curriculum project, Preparing for an Era of Peace. His professional interests include the dynamics of program implementation, community theatre, systems analysis, voluntarism, leadership among aging professionals, and community social workers vis-à-vis municipal politicians.

• Contents IntroductionPart I: Conflict as a Social Problem A Systems Model for Solving Problems A Systems Model for Analyzing Conflicts Part II: Some Social Causes of Conflict Conflicts Generated by Unmet Needs and Clashes of Values Conflicts Generated by Establishment-Minority Relations Conflicts Generated by Victimization Part III: Social Ways to Cope with Conflicts Some Basic Ways to Cope with Conflicts Professional Roles in Conflict Resolution The Role of Volunteers in Conflict Resolution Part IV: Implications Conflict Resolution Skills Can Be Taught Summary and Recommendations Bibliography Index

Benyamin Chetkow-Yanoov, DSW, is Professor of Social Work at Bar-Ilan University in Israel. While he has consulted and taught primarily in Canada, the United States, and Israel, he has also conducted workshops in Australia, England, Namibia, South Africa, Thailand, and Sweden. He pioneered a master's level course in conflict resolution at Bar-Ilan University's School of Social Work, and has organized training programs for Israelis wanting to learn conflict resolution skills. He is the author of The Pursuit of Peace and has assumed leadership roles in several national government organizations for promoting peace and diplomacy. These include Partnership, a voluntary association for creating cooperation between Israeli Arabs and Jews, and B 'Sod Siach, an organization to facilitate communication between political rightists and leftists. Dr. Chetkow-Yanoov serves as a consultant for Israel's Ministry of Education and is working on its current curriculum project, Preparing for an Era of Peace. His professional interests include the dynamics of program implementation, community theatre, systems analysis, voluntarism, leadership among aging professionals, and community social workers vis-à-vis municipal politicians.

• Contents IntroductionPart I: Conflict as a Social Problem A Systems Model for Solving Problems A Systems Model for Analyzing Conflicts Part II: Some Social Causes of Conflict Conflicts Generated by Unmet Needs and Clashes of Values Conflicts Generated by Establishment-Minority Relations Conflicts Generated by Victimization Part III: Social Ways to Cope with Conflicts Some Basic Ways to Cope with Conflicts Professional Roles in Conflict Resolution The Role of Volunteers in Conflict Resolution Part IV: Implications Conflict Resolution Skills Can Be Taught Summary and Recommendations Bibliography Index

Benyamin Chetkow-Yanoov, DSW, is Professor of Social Work at Bar-Ilan University in Israel. While he has consulted and taught primarily in Canada, the United States, and Israel, he has also conducted workshops in Australia, England, Namibia, South Africa, Thailand, and Sweden. He pioneered a master's level course in conflict resolution at Bar-Ilan University's School of Social Work, and has organized training programs for Israelis wanting to learn conflict resolution skills. He is the author of The Pursuit of Peace and has assumed leadership roles in several national government organizations for promoting peace and diplomacy. These include Partnership, a voluntary association for creating cooperation between Israeli Arabs and Jews, and B 'Sod Siach, an organization to facilitate communication between political rightists and leftists. Dr. Chetkow-Yanoov serves as a consultant for Israel's Ministry of Education and is working on its current curriculum project, Preparing for an Era of Peace. His professional interests include the dynamics of program implementation, community theatre, systems analysis, voluntarism, leadership among aging professionals, and community social workers vis-à-vis municipal politicians.

• Contents IntroductionPart I: Conflict as a Social Problem A Systems Model for Solving Problems A Systems Model for Analyzing Conflicts Part II: Some Social Causes of Conflict Conflicts Generated by Unmet Needs and Clashes of Values Conflicts Generated by Establishment-Minority Relations Conflicts Generated by Victimization Part III: Social Ways to Cope with Conflicts Some Basic Ways to Cope with Conflicts Professional Roles in Conflict Resolution The Role of Volunteers in Conflict Resolution Part IV: Implications Conflict Resolution Skills Can Be Taught Summary and Recommendations Bibliography Index