Bob McQueen, Bob McQueen and Associates, USA/France, has a broad range of experience in the application of advanced technologies to transportation, gained in assignments over the past 30 years. Ammar Safi, Ministry of Energy and Infrastructure, Dubai, UAE, has 10 years of experience in Telecommunication, Electrical, Mobility, Road Safety, and Infrastructure Engineering. Shafia Alkheyaili, Ministry of Energy and Infrastructure, Dubai, UAE, has eight years of experience in Civil, Mobility, Road Safety, and Infrastructure Engineering.

• About the Authors xxiPreface xxiiiAcknowledgments by Bob McQueen xxvAcknowledgments by Ammar Safi xxviiAcknowledgments by Shafia Alkheyaili xxix1 Introduction 11.1 Informational Objectives 11.2 Introduction 11.3 What Is Smart Mobility? 11.4 The Smart Mobility Revolution 41.5 Smart Mobility Versus Smart Cities 51.6 Informational Objectives of This Chapter 51.7 Background 51.8 Why This Subject and Why Now? 61.9 Intended Readership for the Book 61.10 Book Overview 92 Smart Cities Overview 152.1 Learning Objectives 152.2 Introduction 152.3 Smart City Services 162.4 Affordable Housing 162.5 Air Quality 182.6 Buildings 202.7 Citizen and Visitor Engagement 222.8 Construction 242.9 Education 252.10 Employment 262.11 Energy 282.12 Finance 302.13 Government 312.14 Green Spaces 342.15 Health 352.16 Manufacturing 382.17 Mobility 402.18 Recycling 422.19 Retail and Logistics 462.20 Safety 462.21 Security 472.22 Water 492.23 Smart City Service Integration 522.24 The Smart Mobility Body of Knowledge 552.25 Teamwork and Multiagency Coordination 563 Smart Mobility: A Problem Statement 613.1 Informational Objectives 613.2 What Is a Problem Statement? 613.3 Why a Problem Statement Is Important 623.4 What Is Smart Mobility? 623.5 Why Bother with Smart Mobility? 633.6 Modes of Transportation in a City 653.7 The Benefits of Smart Mobility 663.8 Avoiding any Undesirable Side Effects 693.9 Challenges 713.10 Developing a Custom Problem Statement 763.11 Summary 764 The Value and Benefits of Smart Mobility 794.1 Informational Objectives 794.2 Introduction 794.3 Features, Benefits, and Value 804.4 The Challenges 824.5 The Opportunities 844.6 Approach Philosophy 854.7 Smart Mobility Benefit-cost Analysis Case Studies 864.8 Case Study 3 - Advanced Traffic Management 964.9 Developing a Comprehensive Benefits Analysis Framework 1004.10 Summary 1005 Smart Mobility Progress Around the World 1055.1 Informational Objectives 1055.2 Introduction 1055.3 A Definition of Smart Mobility 1055.4 The Importance of Smart Mobility 1065.5 Review of Key Cities Leading the Way in Smart Mobility 1065.6 Amsterdam, the Netherlands 1065.7 Barcelona 1135.8 Berlin 1195.9 Dubai 1255.10 Helsinki 1305.11 London 1395.12 New York 1445.13 Seoul 1525.14 Singapore 1565.15 Stockholm 1615.16 Summary 1676 Planning for Smart Mobility 1756.1 Informational Objectives 1756.2 Introduction 1756.3 The Objectives of Planning 1766.4 The Essentials of an Effective Smart Mobility Planning Approach 1776.5 Smart Mobility Planning Goals 1786.6 The Value of Planning 1796.7 Conventional Planning Approach 1816.8 The "What How" Cycle 1836.9 Accelerated Insights Approach 1836.10 Summary 1997 The Essential Elements of Smart Mobility 2017.1 Informational Objectives 2017.2 Introduction 2017.3 The Essential Elements of Smart Mobility 2017.4 How Smart Mobility Solutions Can Fit Together 2207.5 The Importance of Data and Analytics in Smart Mobility Solutions 2227.6 Smart Mobility Business Models 2247.7 Summary 2288 Smart Mobility Technology Applications 2318.1 Informational Objectives 2318.2 Introduction 2318.3 What Is Technology? 2338.4 Technology Overview 2348.5 Technology Application Category Overview 2358.6 The Accelerating Pace of Technology Change 2918.7 What Is on the Horizon? 2929 Smart Mobility Opportunities and Challenges 2959.1 Informational Objectives 2959.2 Introduction 2959.3 Smart Mobility Opportunities 2959.4 Smart Mobility Challenges 3069.5 Summary 31610 A Framework for Smart Mobility Success 31910.1 Informational Objectives 31910.2 Introduction 31910.3 The Smart Mobility Success Toolbox 32010.4 The Application of the Smart Mobility Success Toolbox 33910.5 Summary 34011 Smart Mobility Performance Management 34311.1 Informational Objectives 34311.2 Introduction 34311.3 Smart Mobility Performance Management 34411.4 Smart Mobility Performance Management Approach 34511.5 A Comprehensive Smart Mobility Performance Management Approach 34711.6 Managing the Private Sector 35311.7 Organizing for Performance Management 35311.8 The Role of Performance Management in Operations Management 35411.9 Applying Technology to Performance Management 35911.10 Summary 36512 Mobility for People 36912.1 Informational Objectives 36912.2 Introduction 36912.3 People Aspects 37212.4 Traveler Characteristics 37612.5 Empathetic Design 37612.6 Customer Psychology 37712.7 Trip Characteristics 37812.8 The Mobility Modulor 38012.9 Why Is It Valuable? 38412.10 Mobility Modulor Operation and Management 38712.11 The Functions of the Mobility Modulor 38812.12 Current Service Delivery Approach 38912.13 Proposal for a New People-centric Approach 39012.14 The Possible Effects of Smart Mobility Solutions and Services on Different Modes Within the Complete Trip 39212.15 Transitioning to a New People-centric Planning Design and Delivery Approach 39512.16 Summary 39813 Smart Mobility Policy and Strategy 40113.1 Informational Objectives 40113.2 Introduction 40113.3 Smart Mobility Policy 40213.4 Smart Mobility Strategy 40213.5 What Should Come First, Policy or Technology Application? 40413.6 The Influence of Policy and Strategy on Smart Mobility Success 40413.7 Examples of Smart Mobility Technology Applications 40513.8 Significant Smart Mobility Policy Areas 41013.9 The Path from Policy to Operational Management 41313.10 General Challenges Associated with Smart Mobility Policy and Strategy 41513.11 Communications Between Policymakers and Technologists 41613.12 An "Ideal" Policy 41613.13 Applying Performance Management to Policy 41813.14 Thoughts on Maximizing the Effectiveness of Smart Mobility Policy 41813.15 Structured Management of Policy and Strategy 42113.16 Summary 42214 Organizing for Smart Mobility Success 42514.1 Informational Objectives 42514.2 Introduction 42514.3 Organizational Goals 42614.4 Organization Alignment to Business Processes 42614.5 Case Study - The Ministry of Infrastructure Development, United Arab Emirates 43014.6 The Capability Maturity Model 43114.7 Smart Cities Assessment 43214.8 Smart Cities Roadmap 44114.9 Capability Assessment Within the Construction Context 44214.10 Change Management 44514.11 The Need for Change Management 44614.12 Summary 44815 Smart Mobility Operational Management 44915.1 Informational Objectives 44915.2 Introduction 44915.3 Definition and Essential Elements of Operational Management 45115.4 The Importance of Operational Management to the Success of Smart Mobility 45715.5 Current Transportation Operational Management Processes 45815.6 Traffic Control and Traffic Flow Optimization 45915.7 Emergency Management 46315.8 A Complete Operational Management Approach Incorporating Lessons Learned from Other Industries 46315.9 Application Example: Decision Support for Traffic Management 46715.10 Practical Advice 47216 Summary 47716.1 Cities 47716.2 Lessons 47816.3 Value 47816.4 Challenges and Opportunities 47916.5 Global Progress 47916.6 Effective Planning 48016.7 Solutions and Business Models 48016.8 Technology 48116.9 Opportunities and Challenges 48116.10 Accelerating Success 48216.11 Managing Performance 48216.12 People Focus 48316.13 Policies and Strategies 48316.14 Organizing for Success 48316.15 Managing Operations 48416.16 Conclusions 484Index 487