TREVOR HILL is a leading voice for water scarcity management. He has led several successful water businesses, most recently founding Global Water FATHOM- a software-as-a-service company providing geospatial billing, customer service platforms and data-driven utility optimization analytics. He has a degree in Mechanical Engineering from Canada Royal Military College in Kingston, Ontario. GRAHAM SYMMONDS has 20 years of regulatory water policy and technology development experience including, advances in total water management using membrane bioreactors and developing communication, control and analysis systems for water and wastewater utilities. He holds a degree in Mechanical Engineering from the University of Toronto.

• FOREWORD ACKNOWLEDGMENT LIST OF FIGURES PREFACE WHY WE NEED SMARTER WATER RESOURCE AND FINANCIAL SCARCITY SUPPLY-SIDE WATER MANAGEMENT FINANCIAL SCARCITY A COMBINED RAPID RESPONSE SYSTEM FOR RESOURCE AND FINANCIAL DROUGHT THE CERTAINTY OF UNCERTAINTY WATER AVAILABILITY GROWTH WHY DO WE PAY FOR WATER? THE COST OF WATER: THE CERTAINTY OF HIGHER WATER RATES COST OF TREATMENT AGING INFRASTRUCTURE POWER COSTS TWENTIETH CENTURY RATES: THE CERTAINTY OF DEMAND DESTRUCTION BEHAVIOR MODIFICATION TOOL FOR ACHIEVING FINANCIAL AND WATER RESOURCE SUSTAINABILITY PRICE ELASTICITY OF WATER RATE DESIGN Free Water Fixed Fee Uniform Rates Declining Block Rates Pyramid Rates Inverted Block Rates CONSERVATION ORIENTED RATES Water Budget-Based Rates Rebate Threshold Rate Structure RATE TUNING: THE CARROT AND STICK WILL OF THE PEOPLE RECENT INCREASES WHAT MOST CITIES DON’T KNOW ABOUT THEIR HUMAN AND PHYSICAL INFRASTRUCTURE NONREVENUE WATER VANISHING WORKFORCE A CUSTOMER INFORMATION SYSTEM IS NOT A WATER MANAGEMENT TOOL DRIVERS FOR DATA INNOVATION SMART GRID FOR WATER INCREASING DATA DENSITY INCREASING DATA ANALYSIS INFORMATION PRESENTMENT CHANGING UTILITY DATA SYSTEMS TO INFORMATION SYSTEMS HIDDEN REVENUE IN THE SMART GRID WATER REVENUE MANAGEMENT: BILLING EVERY DROP, STOPPING THE REVENUE LEAKS OTHER REVENUE ENHANCEMENTS OF THE SMART GRID FOR WATER ELIMINATING INEFFICIENCIES IMPROVING THE CUSTOMER EXPERIENCE REAL-TIME DATA REQUIREMENTS TO CHANGE BEHAVIOR THE DATA GATEWAY ARE YOU LEAKING DATA? LEAKING DROPS AND DATA TIME DISPARITY OF SYSTEMS BILLING SYSTEM INADEQUACIES METER DEGRADATION FOUND REVENUE USING THE SMART GRID TO IMPROVE FINANCIAL PERFORMANCE USING THE SMART GRID TO PROTECT PUBLIC HEALTH Decision Support Systems Systems Integrati on USING DATA TO DEFER CAPITAL EXPENDITURES AND REDUCE OPERATING EXPENSES LEVERAGING EXISTING INFRASTRUCTURE AGING WATER INFRASTRUCTURE BENEFITS OF DEMAND SHIFTING WITH OFF-PEAK STRATEGIES Pressure Management Leak Control via Pressure Management Reducing Main Breaks Ancillary Benefi ts of Off -Peak Strategies FATHOM™- THE SMART GRID FOR WATER BENEFITS OF FATHOM CONCLUSION: A CALL TO ACTION

"Current financial and natural resources challenges are forcing water utilities worldwide to become more efficient. Access to data and the right tools to manage it are essential in order to cope with those challenges. This book provides managers in the water sector, the insight necessary to advance and implement data-driven solutions enabling them to lead their utilities in the most efficient way." —Booky Oren, Chairman and CEO, Booky Oren Global Water Technologies Ltd, former Chairman, Mekorot

TREVOR HILL is a leading voice for water scarcity management. He has led several successful water businesses, most recently founding Global Water FATHOM- a software-as-a-service company providing geospatial billing, customer service platforms and data-driven utility optimization analytics. He has a degree in Mechanical Engineering from Canada Royal Military College in Kingston, Ontario. GRAHAM SYMMONDS has 20 years of regulatory water policy and technology development experience including, advances in total water management using membrane bioreactors and developing communication, control and analysis systems for water and wastewater utilities. He holds a degree in Mechanical Engineering from the University of Toronto.

• FOREWORD ACKNOWLEDGMENT LIST OF FIGURES PREFACE WHY WE NEED SMARTER WATER RESOURCE AND FINANCIAL SCARCITY SUPPLY-SIDE WATER MANAGEMENT FINANCIAL SCARCITY A COMBINED RAPID RESPONSE SYSTEM FOR RESOURCE AND FINANCIAL DROUGHT THE CERTAINTY OF UNCERTAINTY WATER AVAILABILITY GROWTH WHY DO WE PAY FOR WATER? THE COST OF WATER: THE CERTAINTY OF HIGHER WATER RATES COST OF TREATMENT AGING INFRASTRUCTURE POWER COSTS TWENTIETH CENTURY RATES: THE CERTAINTY OF DEMAND DESTRUCTION BEHAVIOR MODIFICATION TOOL FOR ACHIEVING FINANCIAL AND WATER RESOURCE SUSTAINABILITY PRICE ELASTICITY OF WATER RATE DESIGN Free Water Fixed Fee Uniform Rates Declining Block Rates Pyramid Rates Inverted Block Rates CONSERVATION ORIENTED RATES Water Budget-Based Rates Rebate Threshold Rate Structure RATE TUNING: THE CARROT AND STICK WILL OF THE PEOPLE RECENT INCREASES WHAT MOST CITIES DON’T KNOW ABOUT THEIR HUMAN AND PHYSICAL INFRASTRUCTURE NONREVENUE WATER VANISHING WORKFORCE A CUSTOMER INFORMATION SYSTEM IS NOT A WATER MANAGEMENT TOOL DRIVERS FOR DATA INNOVATION SMART GRID FOR WATER INCREASING DATA DENSITY INCREASING DATA ANALYSIS INFORMATION PRESENTMENT CHANGING UTILITY DATA SYSTEMS TO INFORMATION SYSTEMS HIDDEN REVENUE IN THE SMART GRID WATER REVENUE MANAGEMENT: BILLING EVERY DROP, STOPPING THE REVENUE LEAKS OTHER REVENUE ENHANCEMENTS OF THE SMART GRID FOR WATER ELIMINATING INEFFICIENCIES IMPROVING THE CUSTOMER EXPERIENCE REAL-TIME DATA REQUIREMENTS TO CHANGE BEHAVIOR THE DATA GATEWAY ARE YOU LEAKING DATA? LEAKING DROPS AND DATA TIME DISPARITY OF SYSTEMS BILLING SYSTEM INADEQUACIES METER DEGRADATION FOUND REVENUE USING THE SMART GRID TO IMPROVE FINANCIAL PERFORMANCE USING THE SMART GRID TO PROTECT PUBLIC HEALTH Decision Support Systems Systems Integrati on USING DATA TO DEFER CAPITAL EXPENDITURES AND REDUCE OPERATING EXPENSES LEVERAGING EXISTING INFRASTRUCTURE AGING WATER INFRASTRUCTURE BENEFITS OF DEMAND SHIFTING WITH OFF-PEAK STRATEGIES Pressure Management Leak Control via Pressure Management Reducing Main Breaks Ancillary Benefi ts of Off -Peak Strategies FATHOM™- THE SMART GRID FOR WATER BENEFITS OF FATHOM CONCLUSION: A CALL TO ACTION

"Current financial and natural resources challenges are forcing water utilities worldwide to become more efficient. Access to data and the right tools to manage it are essential in order to cope with those challenges. This book provides managers in the water sector, the insight necessary to advance and implement data-driven solutions enabling them to lead their utilities in the most efficient way." —Booky Oren, Chairman and CEO, Booky Oren Global Water Technologies Ltd, former Chairman, Mekorot

TREVOR HILL is a leading voice for water scarcity management. He has led several successful water businesses, most recently founding Global Water FATHOM- a software-as-a-service company providing geospatial billing, customer service platforms and data-driven utility optimization analytics. He has a degree in Mechanical Engineering from Canada Royal Military College in Kingston, Ontario. GRAHAM SYMMONDS has 20 years of regulatory water policy and technology development experience including, advances in total water management using membrane bioreactors and developing communication, control and analysis systems for water and wastewater utilities. He holds a degree in Mechanical Engineering from the University of Toronto.

• FOREWORD ACKNOWLEDGMENT LIST OF FIGURES PREFACE WHY WE NEED SMARTER WATER RESOURCE AND FINANCIAL SCARCITY SUPPLY-SIDE WATER MANAGEMENT FINANCIAL SCARCITY A COMBINED RAPID RESPONSE SYSTEM FOR RESOURCE AND FINANCIAL DROUGHT THE CERTAINTY OF UNCERTAINTY WATER AVAILABILITY GROWTH WHY DO WE PAY FOR WATER? THE COST OF WATER: THE CERTAINTY OF HIGHER WATER RATES COST OF TREATMENT AGING INFRASTRUCTURE POWER COSTS TWENTIETH CENTURY RATES: THE CERTAINTY OF DEMAND DESTRUCTION BEHAVIOR MODIFICATION TOOL FOR ACHIEVING FINANCIAL AND WATER RESOURCE SUSTAINABILITY PRICE ELASTICITY OF WATER RATE DESIGN Free Water Fixed Fee Uniform Rates Declining Block Rates Pyramid Rates Inverted Block Rates CONSERVATION ORIENTED RATES Water Budget-Based Rates Rebate Threshold Rate Structure RATE TUNING: THE CARROT AND STICK WILL OF THE PEOPLE RECENT INCREASES WHAT MOST CITIES DON’T KNOW ABOUT THEIR HUMAN AND PHYSICAL INFRASTRUCTURE NONREVENUE WATER VANISHING WORKFORCE A CUSTOMER INFORMATION SYSTEM IS NOT A WATER MANAGEMENT TOOL DRIVERS FOR DATA INNOVATION SMART GRID FOR WATER INCREASING DATA DENSITY INCREASING DATA ANALYSIS INFORMATION PRESENTMENT CHANGING UTILITY DATA SYSTEMS TO INFORMATION SYSTEMS HIDDEN REVENUE IN THE SMART GRID WATER REVENUE MANAGEMENT: BILLING EVERY DROP, STOPPING THE REVENUE LEAKS OTHER REVENUE ENHANCEMENTS OF THE SMART GRID FOR WATER ELIMINATING INEFFICIENCIES IMPROVING THE CUSTOMER EXPERIENCE REAL-TIME DATA REQUIREMENTS TO CHANGE BEHAVIOR THE DATA GATEWAY ARE YOU LEAKING DATA? LEAKING DROPS AND DATA TIME DISPARITY OF SYSTEMS BILLING SYSTEM INADEQUACIES METER DEGRADATION FOUND REVENUE USING THE SMART GRID TO IMPROVE FINANCIAL PERFORMANCE USING THE SMART GRID TO PROTECT PUBLIC HEALTH Decision Support Systems Systems Integrati on USING DATA TO DEFER CAPITAL EXPENDITURES AND REDUCE OPERATING EXPENSES LEVERAGING EXISTING INFRASTRUCTURE AGING WATER INFRASTRUCTURE BENEFITS OF DEMAND SHIFTING WITH OFF-PEAK STRATEGIES Pressure Management Leak Control via Pressure Management Reducing Main Breaks Ancillary Benefi ts of Off -Peak Strategies FATHOM™- THE SMART GRID FOR WATER BENEFITS OF FATHOM CONCLUSION: A CALL TO ACTION

"Current financial and natural resources challenges are forcing water utilities worldwide to become more efficient. Access to data and the right tools to manage it are essential in order to cope with those challenges. This book provides managers in the water sector, the insight necessary to advance and implement data-driven solutions enabling them to lead their utilities in the most efficient way." —Booky Oren, Chairman and CEO, Booky Oren Global Water Technologies Ltd, former Chairman, Mekorot