Small and Medium Sized Enterprises and the COVID-19 Response

Edited by Hamid Etemad, Professor, Desautels Faculty of Management, McGill University, Canada

• Contents:Preface xxxPART I INTRODUCTION AND LITERATURE REVIEW1 Introduction to small and medium sized enterprises and theCOVID-19 response 2Hamid Etemad2 A systematic literature review of crisis management in andby small and medium-sized enterprises 38Aidin Salamzadeh and Léo Paul DanaPART II FIRMS’ CAPABILITIES, RESOURCES ANDSTRATEGIC RESPONSE TO PERCEIVEDCRISIS WITHIN THEIR RESPECTIVEENABLING AND CONSTRAINING ENVIRONMENTS3 Resources, capabilities and crisis management in the SME 63Gary Knight and S. Tamer Cavusgil4 Kiwi ingenuity and a helping hand: how New Zealand’sSMEs are surviving the COVID-19 pandemic 83Rod B. McNaughton and Deborah Shepherd5 What policies support SMEs through the crisis? Financialand innovation support in Québec (Canada) 112Diane-Gabrielle Tremblay and Nathalie Lachapelle6 Micro-macro dynamics in navigating enduring crises:empirical illustrations in a volatile institutional context 138Sofiane Baba, Taïeb Hafsi and Hind OuguenounePART III INTERNATIONAL, NATIONAL ANDREGIONAL FIRMS’ CHOICES OF CORESTRATEGIES, INCLUDING FURTHERDIGITIZATION AND ‘SERVITIZATION’7 The relevance of digital dynamic capabilities andservitization in a crisis management context: buildinga business (re)modelling framework for non-digitalinternational entrepreneurial ventures from the Spanishpost-COVID-19 perspective 165Andreu Blesa, Alex Rialp, Josep Rialp and Maria Ripollés8 The COVID-19 crisis and Italian firms: digitalization,internationalization, and global value chain reconfiguration 199Valerio Veglio and Rubina Romanello9 Decision-making in Colombian B Corps during theCOVID-19 crisis 223Vinciane Servantie, Sebastian L. Schorch and Luz ElenaOrozco Collazos10 The COVID-19 pandemic and the intention to export:a study of small Brazilian entrepreneurial firms 252Angela da Rocha, Clarice S. Kogut, Luiza Fonseca andRenato Cotta de Mello11 The impact of COVID-19 on Malaysian SMEs and policyresponses 273Sedigheh Moghavvemi and Huda MahmoudPART IV DEPLOYING INCREASED CUSTOMER ANDMARKET ORIENTATION AND INNOVATIVECUSTOMIZATION STRATEGIESFOR INTERNATIONAL GROWTH TOCOUNTERACT POTENTIAL STAGNATIONAND POSSIBLE DEMISE12 Survival strategies of Finnish SMEs in the time of global crisis 291Sami Saarenketo, Olli Kuivalainen, Lasse Torkkeli, AkseliIsotalo and Alexander Myers13 The competitiveness of internationalizing SME suppliersduring and after COVID-19 306Yi Wang and Tage Koed Madsen14 COVID-19 crisis challenges and responses: evidence fromselected Greek SMEs 323Pavlos Dimitratos and Panagiotis Kyriakopoulos15 Customer-oriented manufacturing as a resilience strategyfor Norwegian small international manufacturers 347Ottar Bakås, Arild Aspelund and Øystein MoenPART V A WINDOW TO THE FUTURE: LEARNINGFROM THE PAST AND EXPLORINGIMPLICATIONS AND LESSONS OFPREVIOUS CHAPTERS16 Averting or avoiding a crisis: innovate or decline 369Sorin Cohn-Sfetcu, Hamed Motaghi and Julie Ricard17 Learning from the past and exploring implications andlessons of previous chapters 395Hamid EtemadIndex