John P. Kotter is Konosuke Matsushita Professor of Leadership, Emeritus, at Harvard Business School, and is widely regarded as the world's foremost authority on leadership and change.

• 1. It All Starts With a Sense of Urgency 2. Contentment, Fear, and Anger: Pervasive yet Unseen 3. Increasing Urgency: A Strategy that Works 4. Tactic One: Bring the Outside In 5. Tactic Two: Use a Crisis 6. Tactic Three: Act Urgent Every Day 7. Tactic Four: Deal with "NoNo" 8. Keep Urgency Up 9. The Future: Start Today

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John P. Kotter is Konosuke Matsushita Professor of Leadership, Emeritus, at Harvard Business School, and is widely regarded as the world's foremost authority on leadership and change.

• 1. It All Starts With a Sense of Urgency 2. Contentment, Fear, and Anger: Pervasive yet Unseen 3. Increasing Urgency: A Strategy that Works 4. Tactic One: Bring the Outside In 5. Tactic Two: Use a Crisis 6. Tactic Three: Act Urgent Every Day 7. Tactic Four: Deal with "NoNo" 8. Keep Urgency Up 9. The Future: Start Today

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John P. Kotter is Konosuke Matsushita Professor of Leadership, Emeritus, at Harvard Business School, and is widely regarded as the world's foremost authority on leadership and change.

• 1. It All Starts With a Sense of Urgency 2. Contentment, Fear, and Anger: Pervasive yet Unseen 3. Increasing Urgency: A Strategy that Works 4. Tactic One: Bring the Outside In 5. Tactic Two: Use a Crisis 6. Tactic Three: Act Urgent Every Day 7. Tactic Four: Deal with "NoNo" 8. Keep Urgency Up 9. The Future: Start Today

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