Second-Wave Enterprise Resource Planning Systems

Leslie P. Willcocks is Andersen Professor of Information Management and E-business at Warwick Business School, UK, Associate Fellow at Templeton College, Oxford, and is Visiting Professor at Erasmus University, University of Melbourne, and Distinguished Visitor at the Australian Graduate School of Management. Peter B. Seddon is Associate Professor in the Department of Information Systems at The University of Melbourne, Australia. Graeme Shanks is Associate Professor and Deputy Head of the Department of Information Systems at The University of Melbourne. He holds a PhD in Information Systems from Monash University.

• Introduction; Part I. Implementation and Effectiveness: Overview; 1. Learning from adopters' experiences with ERP M. Lynne Markus, Sheryl Axline, David Petrie and Cornelis Tanis; 2. Innovating with Packaged Business Software: toward an assessment E. Burton Swanson; 3. A comprehensive framework for assessing and managing the benefits of enterprise systems Shari Shang and Peter B. Seddon; 4. The continuing ERP revolution: sustainable lessons, new modes of delivery Jeanne W. Ross, Michael R. Vitale and Leslie P. Willcocks; Part II. From Risks To Critical Success Factors: 5. Enterprise system implementation risks and controls Severin V. Grabski, Stewart A. Leech and Bai Lu; 6. Risk factors in Enterprise-Wide/ERP projects Mary Sumner; 7. A framework for understanding success and failure in Enterprise Resource Planning system implementation Christopher P. Holland and Ben Light; 8. Critical success factors revisited: a model for ERP project implementation Anne Parr and Graeme Shanks; 9. Offsetting ERP risk through maintaining standardized application software Guy G. Gable, Taizan Chan, and Wui-Gee Tan; Part III. From Learning to Knowledge: 10. Implementing Enterprise Resource Planning systems: the role of learning from failure Judy E. Scott and Iris Vessey; 11. ERP projects: good or bad for SMEs? Frédéric Adam and Peter O'Doherty; 12. The role of the CIO and IT Function in ERP Leslie P. Willcocks and Richard Sykes; 13. Enterprise systems management with reference process models Michael Rosemann; 14. An ERP implementation case study from a knowledge transfer perspective Zoonky Lee and Jinyoul Lee; 15. Knowledge Integration Processes within the context of Enterprise Resource Planning systems implementation Jimmy Huang, Sue Newell and Robert Galliers; Part IV. Cultural Aspects of Enterprise Systems: 16. An exploratory analysis of the sources and nature of misfits in ERP implementations Sia Siew Kien and Christina Soh; 17. Implementing Enterprise Resource Packages? Consider different organisational and national cultures! Marina Krumbholz, Julia Galliers and Neil A. M. Maiden; Part V. Future Directions: 18. Continuity versus discontinuity: weighing the future for ERP packages M. Lynne Markus, David Petrie and Sheryl Axline.