Eugene Kagan is a senior lecturer in the Department of Industrial Engineering at Ariel University and an advisor in the Department of Mathematics at the Weizmann Institute of Science. His research interests include dynamical systems theory, applied probability, and robotics.Irad Ben-Gal is a professor and the chair of the Department of Industrial Engineering at Tel Aviv University. His research interests include applied probability, machine learning and information theory applications to industrial and service systems as well as business analytics applications.