Routledge International Handbook of Public Administration and Digital Governance

Sarah Giest is Professor of Public Policy at the University of Leiden, the Netherlands. She specializes in public policy analysis focusing on policy instruments and capacity in the innovation, technology and sustainability realm.Ian Roberge is a Professor at York University in Toronto, Ontario. He specializes in public administration and public policy and, among other topics, conducts research on financial services sector policy and regulation as well as government foresight practices.

• 1. Theoretical frontiers in digital public administration 2. The evolution of public administration in the digital era: From e-government to digital government 3. Understanding public administration in the digital era: A scoping review Part I: Government processes in the digital era 4. Digital public administration in China 5. Advancing Korea’s digital government: The shift from digital government to digital platform government 6. Translating the ranking: An analysis of e-government benchmark’s impact on Indonesia’s state-level policies 7. Public management in the digital age in the city of Niterói, Brazil: Institutional and procedural changes and lessons learned for the developing world 8. Blockchain technologies in digital governance: The Kenyan experience with promoting public accountability 9. The politics of digitalisation, mobile government and public services delivery in Africa: The challenges of equity, equality and inclusion in a digitally divided Ghana 10. Developing and implementing urban digital twins, not easy at all! A comparison of how (semi-)public organizations at the regional and local governance levels incorporate urban digital twins within their organization 11. Mobilizing capabilities for GovTech solutions in the context of digital transformation 12. Can one portal rule them all? The introduction of the MyGovernment portal in the Netherlands 13. Deepening digitization: Digitalization and modernization recruitment challenges in Canadian public administration 14. Resilient forces, AI and the future of work in public sector administration 15. Inter-institutional collaboration for public sector digital transformation: The case of Italy 16. Automated office in police vehicles: Understanding new connections between street-level and screen-level work 17. Remote justice: Digital trials, people’s attention and the right to a public trial Part II: Policy and regulatory opportunities, challenges and constraints 18. RegTech governing FinTech in France? The persistence of digital dirigisme 19. Unveiling the use of fraud detection technologies in the Belgian federal government 20. Digital-first employment services in Australia: Challenges and opportunities 21. Live-streaming entrepreneurship in rural China: The rise of self-agency 22. Emerging trends in Philippine government’s use of social media: A closer look into Facebook for digital governance 23. External influences in the development of Cambodia's regulatory framework on personal data 24. Policy innovation in the digital era: Computational text analysis of media narratives on smart metering in India 25. Mastering AI governance in the public sector 26. Teaching public servants in the digital era 27. Conclusion

This very rich and inspiring handbook covers a huge range of topics related to electronic governance and presents insights from all around the world. Both for scholars new to the field and experienced scholars, this book offers a host of valuable insights about public administration and governance in a digital age.Prof. Albert Meijer, Professor of Public Innovation, Utrecht University, The NetherlandsA vital book that provides an entry point on different policy and governance challenges, opportunities and constraints faced by governments in the implementation of different technologies. The contributions address different sectors, technologies and national, subnational and regional contexts in the world. They also reflect and provide evidence on the different motivations, trajectories and outcomes of these technological endeavors, both for public administrations and society.Dr. Carolina Aguerre, Associate Professor, Universidad Católica del Uruguay, Honorary Co-Director at the Centro de Estudios en Tecnología y Sociedad (CETYS), Universidad de San Andres, Argentina, and Associate Senior Fellow at the Centre for Global Cooperation Research at the University of Duisburg-Essen, GermanyThe editors of The International Handbook of Public Administration and Digital Governance have assembled an impressive range of authors and case studies to explore issues and practices in the digitalization of public administration. The International Handbook provides a cornucopia of resources with chapters approaching the issues from different levels of analysis, vantage points, and country experiences, as well as providing historical, theoretical, methodological, and pedagogical perspectives. This well-curated and truly global collection will be an excellent resource for advanced graduate seminars, inviting multiple lines of inquiry and encouraging discussion of issues and approaches from a comparative perspective.Dr. Evert Lindquist, Professor, School of Public Administration, University of Victoria, Canada; Editor, Canadian Public Administration, Journal of the Institute of Public Administration of Canada