Routledge Handbook of Employee Communication and Organizational Processes

Soojin Kim is an Associate Professor and Program Director in the School of the Arts and Media, University of New South Wales (UNSW), Australia. Her research seeks to find connections between public/stakeholder insights and organizations’ optional strategies for facilitating meaningful engagement and collaboration. She has published in peer-reviewed journals, including Public Relations Review, Communication Research, Journal of Business Research, International Journal of Communication, and International Journal of Strategic Communication.Patrice M. Buzzanell is a Distinguished Professor in the Department of Communication at the University of South Florida, USA. Her primary research areas are organizational communication, career, work-life, resilience, feminist/gender organizing, and design. She has been honored with the Purdue Provost Mentorship Award and Distinguished Professorship, as well as ICA’s B. Aubrey Fisher Mentorship Award.Alessandra Mazzei is a Professor of Management at IULM University, Milan, Italy. She has been awarded with several scientific prizes and published several books and articles in journals such as International Journal of Strategic Communication, Corporate Communications: An International Journal, Business Ethics Quarterly, and Journal of Business Research. Her research interests focus on internal communication and employee engagement, organizational voice and silence, whistleblowing, and internal crisis communication.Jeong-Nam Kim is a communication theorist. He is known for his theory, Situational Theory of Problem Solving (STOPS), and is the founder and leader of the DaLI (Debiasing and Lay Informatics) laboratory, which aims to tackle some of the most pressing information problems of our time such as pseudo-information, public biases, and failing information markets.

• Foreword 1. Introduction to the Routledge Handbook of Employee Communication and Organizational ProcessesPart I. Theoretical Frameworks2. Public Relations Research on Employee Communication3. Organizational Communication Research on Employee CommunicationPart II. Employee Communication as Complex Phenomena 4. Boundary-Spanning Behavior and its Implications for Employee Communication5. Employee Social Media Literacy to Promote Employee Communication Behaviors for Sensemaking and Sensegiving Countering Crisis Misinformation6. Employee Voice7. Creativity and Creative Processes in Organizations: A Network Perspective8. Scouting and Vocalizing in Workplace: A Theoretical Approach to Address Quiet Quitting while Promoting Scouting Behavior9. Employee Silence10. Understanding Employee Dissent in Relations to Organizational Processes11. Bedroom and Boardroom: Workplace Romance and Organizational Gossip12. Organizational Secrecy13. Employee Communication and Secrecy Breaches14. Employee WhistleblowingPart III. Employee Communication and Organizational Process 15. Causes, Contexts, and Consequences of Employee Communication16. Enacting Ethics beyond Institutionalization: Creating Ethical Culture, Leadership and Employee Communication17. Corporate Heritage for Employee Communication: Investing in History to Share the Future18. Employee Communication and Organizing in Not-for-Profits19. Employee Communication: Resources, Behavior, Enablement20. Coworkership and Engagement: Towards a Communication-Centered Pespective21. Leadership Communication: A Multidisciplinary Review of Theoretical Approaches, Applications, and Emerging Opportunities22. Employee Communication and Organizational Environment23. Employee Appreciation – A Communication Perspective24. Care, Justice, and Resilience: Designing Positive Employee Communication from Organizational Communication Perspectives25. Employee Communication and Well-being26. Organizational Listening by Employers and Employees: The Communication ‘Glue’ for Organizational Success27. Employees’ Lived Experiences and Co-creational Employee Engagement ApproachPart IV. Emerging Trends in Research on Employee Communication28. Connection, or Communicating the Place and Purpose of Work on Social Media29. Navigating Employee Communication During Times of Backlash: An Affordance Perspective on Online Organizing30. Tracing the History of Organizational Representatives’ Communication Competence31. Challenges for Global and International Employee Communication32. Hybrid Work Context and Leadership Communication33. Employee Activism for Social Impacts: The Strategic Management and Relational Approach34. From Employee Engagement to Worker Voice: Communicative Dilemmas in Labor and Supply Chains in the Global South35. Belonging at Work36. A Multinational Company with Foreign Employees37. Internal Corporate Social Responsibility: A Communication Perspective on CSR for Employees38. The Role of Internal Communication in Predicting Remote Employee Engagement in a Crisis: An Expanded Framework of Remote Internal Crisis Communication (RICC)39. When Employee Communication Behavior Triggers Organizational Crisis: Strategic Thinking about Internal Crisis Communication (ICC) in Public Relations40. Pandemic and Employee Communication: Unprecedented Changes in Employee Communication and Organizational Processes41. Ai, Chatbots, and Employee Communication42. ConclusionIndex