Martin Newman is a globally recognised authority on customer-centric business strategies, celebrated for pioneering innovative practices that drive loyalty, sustainable growth and measurable commercial results. Over more than 40 years, Martin has worked with many of the world's leading brands - influencing boardrooms and guiding strategic transformations across retail, automotive, hospitality and financial services.A best-selling author, Martin has written two influential books: 100 Practical Ways to Improve Customer Experience - a finalist in the 2019 Business Book of the Year Awards - and The Power of Customer Experience. His commitment to redefining business success extends to education, with initiatives such as the Mini MBA in Customer Centricity (in partnership with the Oxford College of Professional Education), taken by global brands including British Airways, Schuh, Haleon, Sodastream and Hunkemöller. His 'MBA in a Day' workshop has also been delivered to organisations ranging from Toyota and Verisure to the Tate and The Fragrance Shop, delivering immediate, practical impact.A sought-after keynote speaker and respected judge for leading industry awards - including the World Retail Awards, UK Customer Experience Awards, Drapers Digital Awards, the People In Retail Awards (PIRA), the Ecommerce Awards, the Enterprise Vision Awards (EVAs), and the Great British Entrepreneur Awards - Martin is at the forefront of the global conversation on customer-centric innovation. In ROI Reimagined, he challenges the status quo of traditional performance metrics, introducing a new framework for measuring what truly matters to customers and to long-term business success.

Martin Newman is a globally recognised authority on customer-centric business strategies, celebrated for pioneering innovative practices that drive loyalty, sustainable growth and measurable commercial results. Over more than 40 years, Martin has worked with many of the world's leading brands - influencing boardrooms and guiding strategic transformations across retail, automotive, hospitality and financial services.A best-selling author, Martin has written two influential books: 100 Practical Ways to Improve Customer Experience - a finalist in the 2019 Business Book of the Year Awards - and The Power of Customer Experience. His commitment to redefining business success extends to education, with initiatives such as the Mini MBA in Customer Centricity (in partnership with the Oxford College of Professional Education), taken by global brands including British Airways, Schuh, Haleon, Sodastream and Hunkemöller. His 'MBA in a Day' workshop has also been delivered to organisations ranging from Toyota and Verisure to the Tate and The Fragrance Shop, delivering immediate, practical impact.A sought-after keynote speaker and respected judge for leading industry awards - including the World Retail Awards, UK Customer Experience Awards, Drapers Digital Awards, the People In Retail Awards (PIRA), the Ecommerce Awards, the Enterprise Vision Awards (EVAs), and the Great British Entrepreneur Awards - Martin is at the forefront of the global conversation on customer-centric innovation. In ROI Reimagined, he challenges the status quo of traditional performance metrics, introducing a new framework for measuring what truly matters to customers and to long-term business success.

Martin Newman is a globally recognised authority on customer-centric business strategies, celebrated for pioneering innovative practices that drive loyalty, sustainable growth and measurable commercial results. Over more than 40 years, Martin has worked with many of the world's leading brands - influencing boardrooms and guiding strategic transformations across retail, automotive, hospitality and financial services.A best-selling author, Martin has written two influential books: 100 Practical Ways to Improve Customer Experience - a finalist in the 2019 Business Book of the Year Awards - and The Power of Customer Experience. His commitment to redefining business success extends to education, with initiatives such as the Mini MBA in Customer Centricity (in partnership with the Oxford College of Professional Education), taken by global brands including British Airways, Schuh, Haleon, Sodastream and Hunkemöller. His 'MBA in a Day' workshop has also been delivered to organisations ranging from Toyota and Verisure to the Tate and The Fragrance Shop, delivering immediate, practical impact.A sought-after keynote speaker and respected judge for leading industry awards - including the World Retail Awards, UK Customer Experience Awards, Drapers Digital Awards, the People In Retail Awards (PIRA), the Ecommerce Awards, the Enterprise Vision Awards (EVAs), and the Great British Entrepreneur Awards - Martin is at the forefront of the global conversation on customer-centric innovation. In ROI Reimagined, he challenges the status quo of traditional performance metrics, introducing a new framework for measuring what truly matters to customers and to long-term business success.