Retail Crime, Security, and Loss Prevention

Charles “Chuck” Sennewald, CSC, CPP, is an independent security management consultant and expert witness and the author of numerous Butterworth-Heinemann titles, including "Effective Security Management"; "Security Consulting"; "Retail Crime, Security and Loss Prevention: An Encyclopedic Reference;" "From the Files of a Security Expert Witness"; and earlier editions of this book "The Process of Investigation." Chuck is a graduate of California State University - Los Angeles with a BS degree in Police Science and Administration. Chuck is also the founder and first president of the International Association of Professional Security Consultants (IAPSC), and is a long-time member of ASIS International. He has lectured and is read in countries around the globe. John Christman, CPP, is the former VP and Director of Security for Macy's West and is now a security consultant.

• DedicationAbout the AuthorsContributorsPrefaceIntroductionAAcademic ProgramsAlarm SystemsAmateur ShopliftersAsphyxiaAuras (Guilt Auras)Award ProgramsBBadges and Identification CardsBalancing a Cash RegisterBank DepositsBest Practice: ShopliftingBomb ThreatsBURGLARY (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores)CCablesCase Management and Electronic Incident ReportingCash Control: AutomatedCash Office SecurityCash Register ManipulationsCCTV: An Historical Perspective in RetailingCelebrity Appearances and Special EventsCelebrity and other “Sensitive” ArrestChase/Chasing PolicyCheck FraudCitizen’s Arrest (Private Person’s Arrest)Civil DisturbancesCivil RecoveryCivil RestitutionCollusionCompany PropertyConcessionaires and TenantsConditional (Controlled) ReleaseConscience LettersConsent to SearchContract Security in Retail EnvironmentsCounterfeit CurrencyCourtroom Appearance and TestimonyCrime Prevention through Environmental Design (CPTED)Customer Accident InvestigationsCybersecurity Rules for the Retail IndustryDDiscount ViolationsDisplaysDistribution Centers/WarehousesDocks (Receiving and Shipping)DocumentationDrug Store Loss PreventionDrug TestingDrugs in the WorkplaceEEmergency Planning for Retail BusinessesEmergency ExitsEmployee FraudEmployee HandbookEmployee Purchases and Package ControlEmployee Theft and MisconductEntrapmentEscort Policy and ProcedureEthical Dilemmas and Conflicts of InterestEvidenceException Reporting SoftwareExecutive ProtectionExpert WitnessesExtortionFFences and FencingFire and Fire PreventionFitting Rooms and Their ControlFormsFraudulent Outsourcing and InvoicingFraudulent RefundsGGhost EmployeesGift Card FraudGood Housekeeping as a Shrinkage Prevention ToolGrab and RunGrocery Loss PreventionHHighjacking PreventionHistory of Private Security“Holds”/ Hold ProceduresHotlines: The Modern Employee Hotline: Incident Report Management From A to ZIIncident Reporting: ElectronicInternational Foundation for Protection Officers (IFPO)Integrity Testing of Sales AssociatesIntegrity TestsInteractive Video TrainingInternational Association of Professional Security ConsultantsInter-Store and Other TransfersInterviews and Interrogations: The Process of Interviewing and InterrogationInvestigationsJJewelry (Fine)JuvenilesKKey ControlKleptomaniaKnown Loss ReportsLLabor Disputes: Managing ThemLabor Disputes: Some ConsiderationsLaw Enforcement Officers as LP AgentsLaw Enforcement Retail Partnership NetworkLegal Cases by Subject Matter (Case Law)Legal ConsiderationsLiaison with Law EnforcementLighting: OutsideLockersLoss Prevention as a ConceptLoss Prevention Manuals: Content & PreparationLost or Unaccompanied ChildrenMMalls and Shopping CentersManuals for Security/LP: Protection of ContentsMembership StoresMerchandise InventoryMiranda RightsMission StatementSecurity Department FunctionNNegligence in the Employment of LP PersonnelNight Depositories“No Touch” PolicyO“Oh Shit Syndrome”On-the-Job Training (OJT)Organized Retail TheftPParking Lot Crimes and Other ProblemsPerformance and Development Review ProcessPolygraphPost OrdersPre-Employment ScreeningPremises and Personal Injury LiabilityPreteen and Teenage ShopliftingPreventing Theft of Merchandise by “Customers”Product Tampering:—An Historical PerspectiveProduct Tampering and ContaminationProprietary InformationProsecution vs. ReleasePublic RestroomsQQuick Change ArtistsQuotas and GoalsRReport WritingRequests by Shoplifting DetaineesRestaurants in StoresRetail FraudRetail Merchandising in CasinosRFID—Informed Consent: Ethical Considerations of RFID*RiotsRobbery: Prevention Checklists and QuestionnaireRoof SecuritySSecurity and Emergency CommunicationsSecurity MirrorsSecurity SurveysSecurity Technology and the Retail Industry: A Glimpse into the Future of Loss PreventionSelected Security-Related OrganizationsSelecting and Hiring Loss Prevention PersonnelSell More, Lose Less: Understanding the Behavior of Shoppers and ThievesSex Crimes in the Retail EnvironmentShoplifter Diversion: Don’t Just Stop Shoplifters—Get Them to Stop ShopliftingShoplifter Profiling: A Retail Loss Prevention ToolShopliftingShoplifting, DefinitionShoplifting and Organized Retail TheftShortage Awareness ProgramsShrinkage Reduction: A Plan that Actually Reduces ShrinkSmall Claims CourtSpecial Police Powers for Security Officers: Issues for ConsiderationStockrooms and Other Back-of-the-Store AreasSubliminal MessagingSubpoenasSudden in Custody DeathSupply Chain Security Overview for RetailingSurveillanceTStandards of ConductStandards of ConductThreat Assessment and Management: An Integrative ApproachTicket SwitchingTill TapsTime Card Violations and Time FalsificationTrainingTrashTrespassUUse of Off-Duty Police Officers in Loss PreventionUse of Private Investigators by RetailersVVandalismVendor Fraud, Badging, and ControlVendor RelationsVideo Surveillance: From CCTV to IP and BeyondVisitor Badging and ControlVSOs vs. PlainclothesWWeaponsWhy Do Our Employees Steal?Window SmashingWinning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to KnowWitnesses and Their ReportsWomen and Minorities in Retail Security TodayWomen in Loss PreventionWorking to Stop Robbery—A Grocery Store PerspectiveWorld’s Largest Retail Trade Association: The National Retail Federation’s Role in Retail Loss PreventionWorkplace Violence: Zero Tolerance is Not EnoughDefinitionsIndex

"Retail Crime, Security, and Loss Prevention is destined to become the "go to" source of crime- and loss prevention- related information in the retail industry... They have put in one book a wealth of information, techniques, procedures and source material relative to retail crime and loss prevention which will prove an invaluable reference work for professionals at all levels within the industry." --The Journal: The Voice of Law Enforcement, Vol. 14 No. 2, Summer 2008