JENNIFER BURR is Lecturer in Qualitative Research at the Trent Institute of Health Services Research, School of Health & Related Research (ScHARR), University of Sheffield, UK, and has extensive experience in conducting qualitative research and teaching research to health care professionals.PAULA NICOLSON is Reader in Health Psychology, ScHARR, University of Sheffield, UK, and is Director of CHePAS (Consumer Health Psychology at ScHARR). She has co-edited a number of books.

• PART ONE.- Critical Approaches to Researching 'Consumers' of Health Care; J.Burr & P.Nicolson.- The Rise of the New 'Consumerism in Health and Medicine in Britain, c 1948-1989; G.Smith.- "You have to be Pragmatic" Methods, Epistemology and Consumer Involvement in Research; R.Wilson.- PART TWO.- Seeking the Views of Consumers Using Quantitative Measures: Patient Experience Surveys; S.Bruster.- Using Conjoint Analysis and Willingness To Pay to Determine Consumers' Preferences for Health Care; A.O'Cathain & P.Shackley.- Citizens' Juries and the Deliberative Family; C.Delap.- 'On the Shoulders of Giants': Putting the Quality Into Qualitative Methods in 'Consumer' Research; J.Burr.- The Role of Information Technology in Accessing Consumer Perspectives; C.Beverley & A.Booth.- PART THREE.- Users, Research and 'Evidence' in Social Care; J.Owen.- Listening to 'Quiet' Voices; S.McIver.-Taking Account of 'Consumers' Views: Rapport, Reflexivity and the Subjective Interpretation of Narratives in Qualitative Health Research; P.Nicolson.- Taking A Critical Perspective: Research Methods and the Role of 'Users' or 'Consumers'; P.Nicolson & J.Burr.