LAURA J. GURAK is Associate Professor and Director of the Internet Studies Center in the Rhetoric Department at the University of Minnesota, where she is also a Faculty Fellow in the Law School. A nationally recognized Internet researcher, she is the author of Persuasion and Privacy in Cyberspace: The Online Protests over Lotus MarketPlace and the Clipper Chip and Cyberliteracy: Navigating the Internet with Awareness. She has also authored two textbooks, edited a collection of essays, and has been published in journals including Technical Communication, Computers and Composition, and Rhetoric Review.MARY M. LAY is Professor of Rhetoric and former Director of Graduate Studies at the University of Minnesota. She is the co-author of the second edition of Technical Communication, co-editor of Collaborative Writing in Industry: Investigation in Theory and Practice, and author of The Rhetoric of Midwifery: Power, Knowledge, and Gender. She is also co-editor of Technical Communication Quarterly, the official journal of the Association of Teachers of Technical Writing, and past president of that association.

• Introduction Considering Ethical Issues in Technical Communication Research by Lee-Ann Kastman Breuch, Andrea M. Olson, and Andrea Breemer Frantz Ethnographic Research by Susan M. Katz Analyzing Everyday Texts in Organizational Settings by Carol A. Berkenkotter Historical Methods for Technical Communication by Teresa Kynell and Bruce Seely Surveys and Questionnaires by Daniel J. Murphy Experimental and Quasi-Experimental Research by Davida Charney Identifying and Accommodating Audiences for Technical and Professional Communication Research by Jo Allen and Sherry Southard Evaluating the Complete User Experience: Dimensions of Usability by Roger A. Grice Feminist Criticism and Technical Communication Research by Mary M. Lay Cultural Studies: An Orientation for Research in Professional Communication by Charlotte Thralls and Nancy Blyler Science and Technology Studies as a Research Method: Toward a Practical Ethics for Technical Writing by John Monberg Technical Communication Research in Cyberspace by Laura J. Gurak and Christine M. Silker Index