Edited by Vanessa A. Cooper, Professor of Information Systems, Department of Information Systems and Business Analytics, RMIT University, Australia, Johann J. Kranz, Professor of Digital Services and Sustainability, LMU School of Management, University of Munich, Germany, Saji K. Mathew, Professor of Information Systems, Department of Management Studies, Indian Institute of Technology Madras, India and Richard T. Watson, formerly Research Director, Digital Frontier Partners, Regents Professor and J. Rex Fuqua Distinguished Chair for Internet Strategy Emeritus, University of Georgia, US