Research Handbook on Digital Transformation and Responsibility

Edited by Noel Carroll, Associate Professor in Business Information Systems, J.E. Cairnes School of Business and Economics, University of Galway, Ireland

• ContentsPART I INTRODUCTION TO DIGITAL TRANSFORMATION ANDRESPONSIBILITY1 Digital transformation and responsibility 2Noel CarrollPART II EXAMINING THE DIGITAL TRANSFORMATION JOURNEY2 Information Systems endeavours framework: from digitisation, throughdigitalisation, to digital transformation 17Maria Cavalcante, João Varajão, and Luís Silva Rodrigues3 Digital transformation canvas: supporting design thinking to shapeIT-leveraged organisation transformations 40João Álvaro Carvalho and João VarajãoPART III DIGITAL RESPONSIBILITY ACROSS INDUSTRIES AND DOMAINS4 The role of IT in the transformation to subscription business model in thesoftware manufacturing industry 61Edward T. Chen5 Digital transformation in the public sector: a systematic mapping studyfrom an agile perspective 75Nobpo Payomrat, Mali Senapathi, and Samaneh Madanian6 Digital transformation in a global family firm 97Robert M. Davison, Fareeda Cassumbhoy, and Louie H.M. Wong7 Apiculture and digital data: insights for transforming beekeepingmanagement practices 113Tina Blumenthal and Emre Erturk8 Enhancing network access and scaling capacities through neutral hostnetworks: the role of connectivity in supporting digital transformation 136Grace Walsh, Niall Connolly, Galyna Otlyvanska, Olena Derzhuk,Brian Donnellan, and John DooleyPART IV SOCIO-TECHNICAL AND ETHICAL PERSPECTIVES9 Institutionalising digital responsibility into the organisational culture 154Pauline Weritz and Noah Broers10 Digitalisation’s shadow: how it shapes behavioural patterns through digitaladdiction 167Rifat Kamasak, Altan Kar, Damla Özekan, Burç Ülengin, BarışYalçınkaya, and Ece Fem Bozdag11 Responsibility in the era of digital innovation: temporal dynamics andevolving paradigms 186Katie O’Reilly, Stephen McCarthy, and Wendy Rowan12 Strategies for the employment of people with disabilities: a scientificperspective 205Bernhard Schenkenfelder, Ulrich Brandstätter, Lukas Fischer, RudolfRamler, Dominik Laister, Rita Außerlechner, Martin Hartl, and Markus WurmPART V ENHANCING EXPERIENCES AND DECISION-MAKING IN ADIGITAL ERA13 Transforming the consumer experience via social media 218Aisling Keenan Gaylard and Ann M. Torres14 Leveraging business intelligence for responsible decision-making in thedigital era 245Pratik Sapkota15 Navigating the challenges in the era of digital transformation within thehospitality sector 261Mary O’Neill, Noel Carroll, and Tracy HegartyPART VI EMERGING TRENDS AND FUTURE DIRECTIONS16 Disruptive digital technologies in public administrations: addressing SDG16 and SDG 17 291Grace Walsh, Emer Mulligan, Fatemeh Ahmadi Zeleti, AdegboyegaOjo, and Niall Connolly17 Digital ID and welfare: understanding data harm 306Silvia Masiero18 Human-compatible digital protection: a cornerstone of sustainable digitaltransformation 319Soheil Human

‘A timely and essential resource, the Research Handbook on Digital Transformation and Responsibility offers insightful frameworks and practical guidance for navigating ethical, social, and environmental challenges. This volume is a must-read for anyone seeking to align digital innovation with societal values and drive inclusive, sustainable progress in a rapidly changing world.’