Reinventing Communication

Mark Phillips is an accomplished CEO and thought leader. For over 17 years he has built a project management software company and consultancy, serving clients including multinational automotives, web start-ups, global telecoms and financial services. He led product development on a cutting-edge US Army Research Lab program. Mark is known for finding and delivering innovative solutions. His ideas are in use at the Office of the Secretary of Defense to research new policy guidelines on performance management and improve program outcomes. His work has appeared in publications including C|Net, eWeek and the Small Wars Journal. He delivers keynotes, seminars and workshops worldwide. He is a board member of the College of Performance Management. Mark began his career on Wall Street where he was a Vice President. Mark holds a Masters in Applied Economics from University of Michigan and B.Sc. [Econ] from the London School of Economics.

• Introduction: Communication as a Project Performance Management Tool; Part I Why Communication Matters; Chapter 1 Communication Determines Project Outcomes; Chapter 2 Elements of Communication Design; Chapter 3 Communication Objects and Communication Design; Chapter 4 Observable Behaviors of a Project Environment; Chapter 5 Using Communication as a Performance Management Tool; Chapter 6 A Checklist for Using Communication as a Performance Management Tool; Part II Communication Manages Project Complexity; Chapter 7 Orientation Toward Uncertainty; Chapter 8 All Uncertainty is Wicked;

'It is an unfortunate trait of the program management community that often more time is spent analyzing what went wrong than what went right and why... Mr Phillips turns that tide with a book that is actionable - earned value and a communications strategy are key. In Reinventing Communication, the author analyzes successful programs and failed programs. He answers the question - what are the attributes of success? Further, he offers a check list and an actionable approach to delivering a success in which communications and earned value management are effective tools.’ Vice Admiral Joseph W. Dyer, USN (ret.), former Commander, Naval Air Systems Command 'Mark Phillips practically invented project management for web companies. In his new book, Mark shares his latest research on creating the right environment for attaining ambitious results. He draws on economics, psychology, project management and decades of experience as a CEO and thought leader. The stories alone make the book worth reading. It is a must-have for web companies, entrepreneurs and established companies who want to maintain an edge.’ Ilya Pozin, columnist, Forbes & Inc. ’Just as we were about to conclude that computers and technology have preempted the future contribution of homo sapiens, here comes a book that explains how effective communication and human interaction will always win the day. If you are embarking on a project, any project, you must read Reinventing Communication first.’ Ed Brodow, author of Negotiation Boot Camp 'A must-read book, Mark’s commonsense methodologies and knowledgeable approaches to project management, leadership, and increased communication skills makes this a great guide for any entrepreneur, business owner, engineer, or developer who wants to be a more successful leader within any business, project, or market area.’ Bruce Holmes, US Navy SEAL (ret.), Science and Technology Advisor 'Powerful and practical, Mark Phillips' new book, Reinventing Communication