Juris Dilevko is a retired associate professor from the University of Toronto. In addition to his books about librarianship, his writings have appeared in American Studies, Journal of Information Ethics, Journal of the American Society for Information Science and Technology, Library Quarterly, and Reference & User Services Quarterly, among other publications. Lisa Gottlieb is a graduate of Wellesley College, the University of Chicago, and the University of Toronto. Her articles have appeared in the Journal of the American Society for Information Science and Technology, American Studies, Library Quarterly, and other journals.

• Table of ContentsPreface      I. GENERAL CONCEPTS      1. Ideology and the Deprofessionalization of the Reference Function      2. Reading and Reference Work      II. ACADEMIC LIBRARIANS      3. The Importance of Being Current      4. Developing a “Reader’s Mind”      5. You Can Lead Librarians to Knowledge, But You Can’t Make Them Think      III. PUBLIC LIBRARY REFERENCE STAFF      6. Being a Jack-of-All-Trades      IV. PROFESSORS AND ACADEMIC LIBRARIANS      7. Meeting the Expectations of Professors      8. Reading as a Species of Intellectual Capital      APPENDICESA. Methodological Notes and Text of Survey Questions Sent to Academic Reference Librarians      B. Methodological Notes and Text of Survey Questions Sent to Public Library Reference Staff Members      C. Methodological Notes and Text of Survey Questions Sent to Professors in the Humanities and Social Sciences      D. Statistical Analyses of Selected Variables from the Survey Sent to Academic Reference Librarians      Notes      Bibliography      Index

“a thoughtful and critically informative look”—Midwest Book Review; “interesting and important. This book is a page turner”—Catholic Library World; “detailed...required reading...valuable...extensive body of very detailed information...outstanding”—LISR: Science Direct; “thought-provoking...informative...authors’ solid, sensitive research and revelant treatment of its subject qualifies this book as an important new primary resource...the rigor of the authors’ scholarship is evident”—Colorado Libraries; “one of the most remarkable and thought provoking texts on reference librarianship to have been published in the past few years...well done...articulate and insightful...fascinating...interesting...important and worthwhile”—Library & Information Science Research.