Reaching Out

Interpersonal Effectiveness and Self-Actualization

Häftad, Engelska, 2013

2 229 kr

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Now in its Eleventh Edition, Dr. David H. Johnson’s best-selling book, Reaching Out: Interpersonal Effectiveness and Self-Actualization, remains the most comprehensive, practical, and applied book available on interpersonal skills. Its language remains engaging and accessible, aiding the content to come alive for its readers and has continued to keep pace with the latest theories, sources of interpersonal communication, and research in the field of psychological knowledge on how to build and maintain relationships. As it has done for decades now, Johnson’s preeminent work will guide and prepare all types of students for a myriad of occupations, helping them to develop and refine their own level of interpersonal skills in a unique and engaging manner.

Produktinformation

Utgivningsdatum2013-01-24
Mått154 x 230 x 24 mm
Vikt500 g
FormatHäftad
SpråkEngelska
Antal sidor424
Upplaga11
FörlagPearson Education
ISBN9780132851015

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TABLE OF CONTENTSExercises xvC h apt e r 1The Importance of Interpersonal Skills 1The Power of Interpersonal Skills 2The Relationship Imperative 2Why Improve Your Interpersonal Skills 6Interpersonal Skills and Relationships 13Difficulties in Forming Relationships 19What’s in This Book 24The Application of Social Science Research to Interpersonal Skills 26Learning Interpersonal Skills 29Accepting the Invitation 32¿ Comprehension Test A 32¿ Comprehension Test B 33Summary 38Answers 39C h apt e r 2Appropriate Self-Disclosure: Getting to Know Each Other 40Introduction 41Being Open with and to Other People 47Self-Disclosure and Self-Awareness 53Self-Awareness Through Feedback from Others 59Self-Disclosure and Self-Acceptance 63Self-Disclosure and Self-Presentation 65¿ Comprehension Test A 90¿ Comprehension Test B 91Summary 93Answers 95C h apt e r 3Developing and Maintaining Trust 96Introduction 97Developing and Maintaining Trust 98Building Interpersonal Trust 100Being Trusting and Trustworthy 101Trust and Communication 102Destroying Trust 103Reestablishing Trust After It Has Been Broken 104Trusting Appropriately 104Trusting as a Self-Fulfilling Prophecy 106Personal Proclivity to Trust 106Trust in Friendships 106¿ Comprehension Test 106Chapter Review 123Summary 125Answers 125C h apt e r 4Increasing Your Communication Skills 126Introduction 127What Is Communication? 127Effective Communication versus Misunderstandings 131¿ Comprehension Test A 134Sending Messages Effectively 136¿ Comprehension Test B 138¿ Comprehension Test C 151¿ Improving Your Receiving Skills 152Theory on Listening and Responding 155¿ Comprehension Test D 157Theory on Selective Perception in Listening and Responding 159¿ Comprehension Test E 160¿ Comprehension Test F 161Toward Improved Communication Skills 164Communicating Online 164Chapter Review 167Summary 169Answers 170C h apt e r 5Expressing Your Feelings Verbally 171The Power of Feeling 172Saying What You Feel 172What’s Going on Inside? 174¿ Comprehension Test A 179When Feelings Are Not Expressed 180¿ Comprehension Test B 181Expressing Your Feelings Verbally 182¿ Comprehension Test C 184Checking Your Perception of Another’s Feelings 191Chapter Review 193Summary 194Answers 195C h apt e r 6Expressing Your FeelingsNonverbally 196Introduction 197Nonverbal Communication 198Characteristics of Nonverbal Communication 198The Importance of Congruence Between Verbal and Nonverbal Messages 201Status and Power in Nonverbal Expressions 202Chapter Review 215Summary 216Answers 216C h apt e r 7Helpful Listening and Responding 217Responding to Another Person’s Problems 218Intentions Underlying the Responses 226¿ Comprehension Test A 234Helping People Solve Their Problems 235Listening and Responding Alternatives 236¿ Comprehension Test B 238Phrasing an Accurate Understanding Response 238Chapter Review 249Summary 250Answers 251C h apt e r 8Resolving Interpersonal Conflict 252Inevitability of Conflicts 253Understanding Conflicts of Interest 253Mastering the Conflict Strategies 258¿ Comprehension Test 263Negotiating to Solve the Problem 264Try, Try Again 271Refusal Skills: This Issue Is Not Negotiable 271Conflicts Online 271Chapter Review 284Summary 286Answers 286C h apt e r 9Anger, Stress, and Managing Feelings 287The Nature of Stress 288Managing Stress Through Social Support Systems 289The Nature and Value of Anger 290¿ Comprehension Test 295Rules for Managing Anger Constructively 295Eliminating Unwanted Feelings from Your Life 309Forgiveness 319How to Deal with an Angry Person 321Anger and Negotiations 324Chapter Review 326Summary 327Answers 327C h apt e r 10Barriers to Interpersonal Effectiveness 328Introduction 329Managing Fear and Anxiety 329Managing Shyness 336Mistakes and Self-Talk 342Managing Failure 344Reducing Stereotyping and Prejudice 344Overcoming the Barriers: Being Optimistic 350Review Test 351Summary 352Answers 352C h apt e r 11Epilogue 353Importance of Interpersonal Skills 354Interpersonal Effectiveness, Self-Actualization, and InterpersonalSkills 357Looking Forward 362Summary of Interpersonal Skills 364Appendix 369Glossary 373References 380Index 383