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Planning and management is increasingly problematic in the real-world environment of spiralling change and uncertainty. Knowledge is incomplete, values are in dispute and the decisions of others are often unpredictable. Problem structuring methods (PSMs) are now widely accepted within Operational Research and the systems movement, and have generated an impressive record of high-profile applications. This new edition provides easier access to PSMs. Each of five methods is presented from both a theoretical and a practical perspective. The justification for each approach is explained, and an illustration of applying each method is given in a practical case study. New topics in line with the many advances in the field of problem structuring methods are explored and multimethodology is introduced for the first time.This book does not peddle methods for optimum solutions, but instead shows you how to facilitate an enriched and fluid decision-making process. Participatory methods are explained to assist the formulation and re-formulation of problem solving in an uncertain world.Offering contributions from leading thinkers in the field and building on the success of the first edition, this theoretical guide and practical source will prove invaluable to students of management, systems and OR and to practitioners negotiating real-life problems in today's complex, conflicting and uncertain business climate.
Jonathan ROSENHEAD, LSE. John MINGERS, Warwick Business School.
Contributors viiPreface xiiiAcknowledgements xvii1 A New Paradigm of Analysis 1Jonathan Rosenhead and John Mingers2 SODA – The Principles 21Colin Eden and Fran Ackermann3 SODA – Journey Making and Mapping in Practice 43Fran Ackermann and Colin Eden4 Soft Systems Methodology 61Peter Checkland5 Soft Systems Methodology in Action: Participative Creation of an Information Strategy for an Acute Hospital 91Peter Checkland6 The Strategic Choice Approach 115John Friend7 Gambling with Frozen Fire? 151Allen Hickling8 Robustness Analysis: Keeping Your Options Open 181Jonathan Rosenhead9 Robustness to the First Degree 209Jonathan Rosenhead10 Drama Theory and Confrontation Analysis 225Peter Bennett, Jim Bryant and Nigel Howard11 The M&A Play: Using Drama Theory for Mergers and Acquisitions 249Nigel Howard12 An Overview of Related Methods: VSM, System Dynamics, and Decision Analysis 267John Mingers and Jonathan Rosenhead13 Multimethodology – Mixing and Matching Methods 289John Mingers14 Mixing Methods in Practice 311Richard Ormerod15 Diverse Unity: Looking Inward and Outward 337John Mingers and Jonathan RosenheadIndex 357
"…I have no hesitation in recommending the text to anyone interested in the current state of theory and practice…" (Systems Research & Behavioural Science, July/August 2002)