Quality in Health Care

Manouche Tavakoli, Huw T.O. Davies

• System Issues: The sisyphean challenge: health services integration, Thomas G. Rundall; Process innovation in health care: a new model for the new knowledge economy, Mattia J. Gilmartin and David Melzer. Bringing About Quality Improvement: Challenges on the road to clinical governance: the United Kingdom’s strategy for health care quality improvement, Andrew B. Bindman; Health reforms and quality of care: lessons learnt from Ghana and Central America, Victoria Doyle and David Haran; Life cycles in vivo: views from the front line in the implementation of a performance management system, Peter Buckley and James Watkin; Benchmarking bed management: the state of the art? an exploration of best practice in bed management, Ruth Boaden, Paul Haywood, John Turner and Mary Massey; Quality of care: should we legislate or educate? the nursing home scenario as a case study, Carmel M. Hughes; Transformational change of health care quality: systemic reorientation - not magic bullets, Huw Talfryn Oakley Davies. Variations in Health Care: Variance in practice emergency medical admission rates: is it due to patients, doctors or society?, Rebecca Duffy and Harry Staines; Variations in general practitioner referral rates: are there lessons in the literature?, Catherine A. O’Donnell; Going public on clinical performance: lessons from the USA, Martin N. Marshall; On the limitations and pitfalls of performance measurement systems in health care, Russell Mannion, Maria Goddard and Peter C. Smith. Incorporating User Views: What do older people expect from health and social care in the community?, P. Kliempt, Danny Ruta, Simon Ogston and Marion E.T. McMurdo; Serving all the community? the views and preferences of lesbian and gay consumers of health care, Yaniv Poria, Adrian Coyle and Terry Dessombre; Strategic health care policy and development for Maori, the indigenous people of New Zealand, Lynette Stewart, Louise Davis and Sharon Shea. Choice: Limited access to alternative Models of Maternity Care in the UK: Barriers to Change, J.S. Tucker, Wendy Graham and Marion Hall.

'...provides some excellent sources of information and lessons learnt, particularly those of the empirical studies.' Journal of Health Organization and Management