Steven McCabe was Senior Lecturer in Construction Management and Postgraduate Co-ordinator, School of Property and Construction, University of Central England (now Birmingham City University).

• Preface Acknowledgement 1. Overview Of The Book 2. What Is Meant By Quality Management? 3. The Historical Development Of Quality Management 4. The Gurus Of Quality Management 5. The Use Of Quality Management 6. How To Use QA, The Importance Of Quality Managers 7. The Transition From QA To TQM: Achieving A Change In Culture 8. The Importance Of People In Improvement Initiatives 9. The Issue Of Leadership In Total Quality Management 10. Using Quality Improvement Techniques 11. An Overview Of Other Methods Of Achieving Improvement 12. Looking To The Future: Is There Life After TQM? 13. Practical Applications Of Quality Management Using QA In The Construction Industry 14. The Journey To TQM: Contractors' Experiences References Index