Quality Beyond Six Sigma

Häftad, Engelska, 2002

AvRon Basu,J. Nevan Wright

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Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA.The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology.Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.

Produktinformation

Utgivningsdatum2002-12-10
Mått156 x 234 x 17 mm
Vikt370 g
FormatHäftad
SpråkEngelska
Antal sidor200
FörlagTaylor & Francis Ltd
ISBN9780750655613

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Projektledning inom Ekonomi och ledarskap

Ron Basu is Director of Performance Excellence Limited and and Intec (UK) Ltd also an Associate Faculty at Henley Management College. Previously he held senior management roles in blue-chip companies like GSK, GlaxoWellcome and Unilever and worked as a Management Consultant with A.T. Kearney. Professor Nevan Wright is a Principal Lecturer in Management with the Auckland University of Technology, New Zealand. He is also an associate member of faculty at Henley Management College. His previous experience includes General Manager in multinational companies and commissioned service in Royal NZ Air Force.

" Unilever has always subscribed to and practised the concepts of Total Quality Management (TQM) and Total Preventative Maintenance (TPM). Quality Beyond Six Sigma provides a practical framework for buildingon TQM and TPM using the statistical approach of Six Sigma so as to comfortably 'fit' any size or type of organisation."- Richard GreenhalghChairman, Unilever UK and President, British Quality Foundation