Qualitative HCI Research

Ann Blandford is Professor of Human-Computer Interaction at University College London and Director of UCL Institute of Digital Health. Her research focuses on the design and use of interactive technology in healthcare delivery, and particularly on how to design systems that fit well in their context of use and for their intended purposes. She has published widely on the design and situated use of interactive health technologies, on how technology can be designed to better support people’s needs, and on modelling situated interactions. She has supervised over 20 PhD student projects to completion, and around 100 MSc student dissertations.Dominic Furniss is a Senior Research Associate at University College London. He works in Human Factors and HCI, largely in the context of healthcare. His expertise focuses on the evaluation of the design and use of technology in-situ, and understanding how technology enhances and disrupts the broader system it is embedded within. Qualitative researchhas been, and is, critical to this work. This has included a theoretical approaches using Grounded Theory, and developing novel methods to be adopted and adapted by others in Distributed Cognition and Resilience Engineering.Stephann Makri is a Lecturer in Human-Computer Interaction at City University London, with over a decade of experience in qualitative HCI research. Motivated by big how questions of information interaction, such as how do people look for and make use of information? and how do people come across information serendipitously? Stephann has a passion for gaining a detailed understanding of interactive behaviour and feeding that understanding into suggestions for the design and improvement of interactive systems.

• Acknowledgments.- Preface.- Glossary.- Introduction.- Planning a Study.- Sampling and Recruitment.- Gathering Data.- Analysing Data.- Paradigms and Strategies.- Reporting.- Ensuring Quality in Qualitative Research.- Conclusions and Further Resources.- Bibliography.- Authors' Biographies .