Putting Image Repair to the Test

Joseph R. Blaney is associate dean of the College of Arts and Sciences and professor of communication at Illinois State University.

• Chapter 1: Effects of Image Repair StrategiesWilliam L. BenoitChapter 2: Examining the Impact of Message Strategy on Organizational ImagePatric R. Spence, Kenneth A. Lachlan, and Leah M. Omilion-HodgesChapter 3: Exploring the Alignment of Image Repair Tactics to Audience TypeJohn Gribas, James R. DiSanza, Nancy J. Legge, Karen Hartman, and Casey SanteeChapter 4: Crisis Communication Effectiveness: The Roles of Relationship History and CompassionChristopher CaldieroChapter 5: An Empirical Test of Image Restoration StrategiesJ. D. Blosenhauser, Grant Cos, and Tracy R. WorrellChapter 6: ‘I’m Sorry’ is Hard to Say for Lance Armstrong”Michel Haigh and Lauren AlwineChapter 7: Responding to Criminal Accusations: An Experimental Examination of Aqib Talib’s 2011 Aggravated Assault CaseKenon A. Brown and Natalie A. BrownChapter 8: Measuring the Enactment of IRT Via Social Media: What are Organizations and Stakeholders Saying During Crisis?Lisa V. ChewningChapter 9“Joker’s Remorse: An Examination of Failed Humor and Image Repair”Ryan R. MontagueChapter 10: Rejecting Parenthood: The Use and Effectiveness of Accounts in Defending Voluntary ChildlessnessJeff Halford

The essays in this text do an excellent job of making image repair typologies more prescriptive and useful for communication practitioners.