Henry Kippin is a partner at the RSA 2020 Public Services Hub, and a visiting fellow in the department of Politics at Queen Mary, University of London. He was previously manager of the commission on 2020 Public Services. Simon Griffiths is Lecturer in Politics at Goldsmiths, University of London. He was formerly Senior Policy Advisor at the British Academy Policy Centre. Gerry Stoker is Professor of Politics and Government at the University of Southampton. He was previously Professor at both Manchester and Strathclyde.

• 1: Introduction – Simon Griffiths and Henry KippinPART I: NEW RELATIONSHIPS BETWEEN STATE AND CITIZEN2: Motivation, Behaviour and the Microfoundations of Public Services - Gerry Stoker and Alice Moseley 3: Developing a Civic Approach to Public Services: Time to take pluralism seriously - Michael Kenny 4: Towards a new model of public services: The capability approach and rights-based approaches- Polly Vizard5: Public Service Reform and Social Inequality - Peter Taylor-Gooby6: Democracy, Deliberation and Public Service Reform - Annabelle Lever PART II: A NEW PUBLIC SERVICES ECOLOGY7: Fostering Supply Side Markets for Public Services - Paul A. Grout8: A New Role for the Third Sector? - Pete Alcock9: Targets, choice and voice: accountability in public services? - Deborah Wilson 10: Choice and competition: evidence from healthcare - Carol Propper 11: Joined-up public services - Patrick Dunleavy PART III: A NEW FISCAL RELATIONSHIP12: Financing Future Welfare States: A new partnership model? - Howard Glennerster13: Reflections on Public Service Reform in a Cold Fiscal Climate - Christopher HoodAfterword – Ben Lucas, Gerry Stoker and Matthew TaylorBibliography