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The introduction of market mechanisms and a new public management are transforming government and public service throughout the world. Drawing on the experience of a number of countries but focusing, in particular, on the UK where change has progressed furthest and on the broadest front, this is the first comprehensive account of the impact of a whole range of innovations such as charging, contracting, internal markets and the creation of devolved agencies.
AcknowledgementsPrefacePART 1: THE STATE AND THE MARKET The Traditional Model of Public Service ProvisionThe Market Alternative The Political Dynamics of MarketisationPART 2: THE MARKET IN ACTION Charging for Public ServicesContracts and CompetitionInternal Markets Agencies and Devolved ControlPART 3: THE IMPACT OF MARKETISATION Organisation and Accountability Efficiency and QualityConclusion.