Public Service Management and Asylum

Kirsty Strokosch is a Post-Doctorate Research Fellow in the Centre for Service Excellence (CenSE) at the University of Edinburgh.

• Chapter 1 Introduction, The co-production of public services, Evolution of the concept of co-production, Co-production between organisations, Moving forward: developing an integrated approach to co-production, Book structure, PART ONE DIFFERENTIATING CO-PRODUCTION, Chapter 2 The co-production of public services: the public administration perspective, The rationale for the co-production of public services, The evolution of co-production from a public administration perspective, The influence of the New Public Management on co-production, Who is the co-producer: clients, consumers and citizens, Summary: co-production from a public service management perspective, Chapter 3 Co-production and the service management theory, Understanding services: inseparability, intangibility and co-production, Building the concept of co-production from the service management perspective, Product-dominant logic vs service-dominant logic, Managing the service relationship, Summary: co-production from the service management perspective, Chapter 4 Co-production: an integrated perspective, An integrated perspective on co-production, Limitations of the integrated model, Summary: an integrated model of individual modes of co-production, Chapter 5 Co-Production through inter-organisational relationships, Moving from intra-organisational to inter-organisational relationships, The third sector: mediator and co-producer, Differentiating inter-organisational relationships: co-management and co-governance, Co-production by service users and organisations, Summary: understanding inter-organisational relationships, PART TWO CASE STUDY RESEARCH: ASYLUM SEEKERS AND SOCIAL WELFARE SERVICES IN GLASGOW, Chapter 6 Asylum seekers in Scotland: marginalised non-citizens, The UK context: the impact of exclusionary policies, The Scottish context: dispersal, public services and social inclusion, Citizenship, rights and asylum, Role of the third sector in asylum seeker context, Empirical research design, Summary: asylum, support and rights, Chapter 7 Understanding co-production: an empirical case study of asylum seekers living in Glasgow, Asylum in Scotland: integration, public services and non-citizens, Co-production and asylum seeker public service users, Summary: asylum seekers and social welfare services in Scotland, Chapter 8 Understanding organisational modes of co-production through the empirical case of asylum seekers in Glasgow, The importance of the third sector, Inter-organisational relationships: co-management and co-governance, Summary: inter-organisational relationships, PART THREE CO-PRODUCTION IN A COMPLEX SERVICE SYSTEM: SOCIAL INCLUSION AND CITIZENSHIP, Chapter 9 Co-production in a complex public service system: the implications for social inclusion and citizenship, Asylum seekers' social welfare services and co-production, Co-production in a complex public service system, Fostering social inclusion and integration through co-production, Are asylum seekers 'acting like citizens'?, Summary: co-production, social inclusion and citizenship, Chapter 10 Conclusions, An integrated perspective on co-production, Co-production, citizenship and social inclusion, Implications for public service management, Index.