Veronica Vecchi, Full Professor of Practice of Government, Health and Not for Profit, SDA Bocconi School of Management, Francesca Casalini, Junior Lecturer of Government, Health and Not for Profit, SDA Bocconi School of Management, Italy and Research Assistant of Systemic Management and Public Governance, University of St. Gallen, Switzerland and Niccolò Cusumano, Associate Professor of Practice of Government, Health and Not for Profit, SDA Bocconi School of Management, Italy