Protecting Patron Privacy

Bobbi L. Newman is a librarian, writer, and an international speaker. She is currently a Community Engagement and Outreach Specialist at the National Network of Libraries of Medicine where she is focused on helping public libraries connect their communities with evidence-based health information. She has founded several international projects including Day in the Life of a Librarian and This is What a Librarian Looks Like. She is involved in national library initiatives including past service on the National Information Standards Organization committee to develop a Consensus Framework to Support Patron Privacy in Digital Library and Information Systems and advisory committee to the Pew Internet & American Life Project research on Libraries in the Digital Age.Bonnie Tijerina is a librarian, entrepreneur and library community convener. She is currently a Researcher at the Data & Society Institute, a New York City think tank focused on the social, cultural and ethical impact of technological development. There, Bonnie represents libraries amongst academics, civic technologists, legal experts, policymakers, and entrepreneurs. She has also created several conferences and gatherings, including the Electronic Resources & Libraries Conference.

• PrefaceAcknowledgementsChapter 1. Introduction by Bobbi NewmanChapter 2. Foundations of Privacy in Libraries by Bonnie Tijerina and Michael ZimmerIntroduction to Information PrivacyWhat is information privacy?Origins of Privacy RightsRole of Privacy in LibrariesPrivacy and right to receive information Professional Commitment to Privacy Privacy in Action within LibrariesChallenges to Privacy in LibrariesTraditional ChallengesTechnological Challenges Chapter 3. Laws and Regulations by Deborah Caldwell-Stone and Michael ZimmerIntroductionLegal Conceptualizations of PrivacyPrivacy Law and Regulation in the United StatesPrivacy Law and Regulation for LibrariesChapter 4. Data: Collection, Retention, Use, and Security Section 1: Collection, Retention, Use, and Security by Matt Beckstrom Data collectionData RetentionData UseData securitySection 2 Risk, Benefits, and User Privacy: Evaluating the Ethics of Library Data by Andrew AsherIntroduction“Big” data usage in Libraries Obtaining ConsentSupporting JusticeData Practices for LibrariesChapter 5: Third Parties by Bill MardenChapters 6 Library Tools: Social Network Sites, Surveillance, RFI by Bobbi NewmanChapter 7: Privacy Training for Staff and PatronsSection 1: The Data Privacy Project at Brooklyn Public Library by Melissa MorroneIntroduction Workshop One Introduction to Library Privacy Issues Workshop Two Digital Privacy and Security Skills Reflection and Conclusion Section 2 Privacy Initiatives at The City University of New York (CUNY) by Martha Lerski and Stefanie HavelkaIntroduction Leonard Lief Library and Privacy Research GuideAudit InitiatveInformation Literacy Classes: Mobile Privacy Issues“Access and Privacy”: Autumn Innovation eventCUNY Initiatives LACUNY Institute and LACUNY Privacy RoundtableOffice of Library Service Privacy AuditGraduate Center Interlibrary Loan (ILL)ConclusionChapter 8 Conclusion About the Contributors

An accessible entry point into an important but complicated topic, this book is recommended for librarians and IT staff at all types of libraries.