Professional Spiritual & Pastoral Care

Rev. Nancy K. Anderson, ACPE Supervisor, is director of spiritual care at Bridgeport Hospital in Bridgeport, Connecticut, and is regional codirector of the Eastern Region of ACPE. She is an ordained United Methodist clergy.Rev. Willard W. C. Ashley Sr., MDiv, DMin, DH, a frequent speaker on the topics of leadership development, clergy resiliency and interfaith dialogue, is acting dean and associate professor of practical theology at New Brunswick Theological Seminary. He was the interim pastor at Union Baptist Church in Montclair, New Jersey, and is the founding pastor of Abundant Joy Community Church in Jersey City, New Jersey. He also serves as a consultant on disaster recovery and clergy self-care to congregations and Fortune 100 companies. He is author of Learning to Lead: Lessons in Leadership for People of Faith and coeditor of Disaster Spiritual Care: Practical Clergy Responses to Community, Regional and National Tragedy (SkyLight Paths).Dr. Nancy Berlinger, PhD, MDiv, is a research scholar at the Hastings Center, an independent, nonprofit bioethics research institute located in Garrison, New York. Her research and teaching focuses on health care ethics, related topics in public health ethics and in human rights, and ethics education for health care professionals, including chaplains. Dr. Berlinger is the project director for the forthcoming revision of theHastings Center guidelines on end-of-life care and has a special interest in ethical issues related to cancer as a chronic illness. She teaches health care ethics to graduate students at the Yale School of Nursing. She serves on the Bioethics Committee at Montefiore Medical Center, Bronx, New York, and on the Board of Directors of the Westchester End-of-Life Coalition. Dr. Berlinger is the author of After Harm: Medical Error andthe Ethics of Forgiveness and coauthor of "Ethical Dilemmas and Spiritual Care Near the End of Life," in Living with Grief: Spirituality and End-of-Life Care.Rev. W. L. (Bill) Bross, MDiv, BCC, is the director of spiritual care and values integration at Methodist Sugar Land Hospital, Sugar Land, Texas. He has been the recipient of several grants awarded to study the effectiveness of bereavement interventions and has been involved in hospice, palliative care, and oncology chaplaincy for twenty-two years. He is currently involved in studying factors that inform hospital and organizational culture.Rev. Robin C. Brown-Haithco, MDiv, ACPE Supervisor, is the director of staff support at the Emory University Hospital in Atlanta, Georgia. This program is located in the Pastoral Care Department. Prior to assuming the position at Emory, Rev. Brown-Haithco was the director of chaplaincy and CPE at the Grady Health System. Her publications include "Standing on Holy Ground: The Vocation of Pastoral Supervision," in Journal of Supervision and Training in Ministry, and “Decisions at the End of Life: A CPE Supervisor's Personal Reflection,” in Journal of Pastoral Care and Counseling. She also presented a paper titled “Effective Pastoral Care in HIV / AIDS Contexts” at the McAfee School of Theology in 2007 and at the New Baptist Covenant Celebration in 2008. Rev. Brown-Haithco is ordained in the American Baptist Churches, USA.Rabbi Zahara Davidowitz-Farkas, BCJC, was the founding executivedirector of Disaster Chaplaincy Services, New York. She responded onSeptember 12, 2001, to the 9/11 attacks in New York City. At the beginningof 2002 she was hired full-time to oversee the American RedCross's (ARC) Spiritual Care Long Term Recovery program in NewYork City. She is a longtime member of ARC’s Spiritual Care ResponseTeam and serves on the national oversight committee. She served as deanof the Rabbinic Seminary of Hebrew Union College–Jewish Institute ofReligion in New York, as the director of the Jack D. Weiler Chaplaincy Program of the New York Board of Rabbis, and as coordinator of Jewish chaplaincy at the New York Hospital–Cornell Medical Center under the auspices of the HealthCare Chaplaincy.Paula DeAngelo, MS, Senior OD Consultant, is an organizational development consultant for Methodist Sugar Land Hospital, Sugar Land, Texas. She received her master's degree in training and development and has worked supporting clients in the areas of training design and development, needs analysis, curriculum design, change management, strategic planning, communication strategy development and implementation, competency modeling, and team building interventions.Chaplain D. W. Donovan, MA, MS, BCC, currently serves as the mission leader at Providence Holy Cross Medical Center in Mission Hills, California. Board certified since 2001, Donovan has served in hospital chaplaincy since 1997. He served as chief resident of the Pastoral Care Department at the Medical College of Virginia and as the manager of pastoral care at Bon Secours Richmond Health System. Donovan served as committee secretary and general editor in the writing of the Common Standards for the Certification and Practice of Chaplaincy and served as the first lead interview team educator with the National Association of Catholic Chaplains (NACC). Highly involved with medical ethics, he is the author of "Defending the Donor's Decision: An Analysis of the Ethical Issues Related to First-Person Declarations of Organ Donation," published in Health Progress. He consults on a range of issues related to pastoral care, medical ethics, and liturgy.Dr. George Fitchett, DMin, PhD, BCC, ACPE Supervisor, is an associate professor and the director of research in the Department of Religion, Health, and Human Values, Rush University Medical Center, Chicago, Illinois. He has been a certified chaplain (Association of Professional Chaplains) and pastoral supervisor (Association for Clinical Pastoral Education) for more than thirty years. Since 1990 he has been involved in research examining the relationship between religionand health in a variety of community and clinical populations. His research has been funded by the National Institutes of Health and published in chaplaincy, medical, and psychological journals.Rev. Bill Gaventa, MDiv, serves as director of Community and Congregational Supports at the Elizabeth M. Boggs Center on Developmental Disabilities and as associate professor at Robert Wood Johnson Medical School, University of Medicine and Dentistry of New Jersey (UMDNJ), New Brunswick, New Jersey. In his role at the Boggs Center, Rev. Gaventa works on community supports, training for community services staff, spiritual supports, training of seminarians and clergy, aging and end-of-life / grief issues, and cultural competence. He has edited four books, written a number of book chapters and articles, and served as the editor of the Journal of Religion, Disability and Health for fourteen years.Rabbi H. Rafael Goldstein, BCJC, is the director of pastoral care at Mount Sinai Medical Center in New York City. He did his chaplaincy residency at Sharp Memorial Hospital in San Diego, where he served as the Jewish community chaplain for seven years. He is the founder ofDynamics of Hope Consulting (www.dynamicsofhope.com), which provides workshops for health care workers and people living with illness on issues of hope, forgiveness, joy, and life. He is the author of four books, including Being a Blessing: 54 Ways You Can Help People Living with AIDS and The Dynamics of Hope Prayerbook, for people living with illness, their loved ones, and caregivers, as well as numerous articles, which can be found on the website.Chaplain Dr. Daniel Grossoehme, DMin, BCC, is an assistant professor of pediatrics at the University of Cincinnati College of Medicine and staff chaplain III in the Department of Pastoral Care at Cincinnati Children's Hospital Medical Center, serving the Cystic Fibrosis Center. He is a board certified chaplain (Association of Professional Chaplains). His research, funded by a National Institutes of Health Career Development Award (K23 HD062642), focuses on the role of religion in adherence to home treatment routines by parents of children with cystic fibrosis. He is the author of several works on adolescent mental health and religion, prayer and meaning, and pediatric pastoral care.Sr. Norma Gutierrez, BA, BCC, is a member of the Missionary Catechists of Divine Providence of San Antonio, Texas, and currently serves on the Leadership Team. She is board certified with the National Association of Catholic Chaplains and also has served on the Board of Directors, on the Conference Planning Committee, and as a certification interviewer. She is a first-generation Hispanic and ministers primarily in hospitals with high concentrations of Hispanics. She is at this time a staff chaplain at Sharp Medical Center, Chula Vista, California.Rev. George Handzo, MDiv, BCC, CSSBB, is the vice president of Chaplaincy Care Leadership and Practice at HealthCare Chaplaincy. Rev. Handzo directs the only consulting service devoted to the strategic assessment, planning, and management of chaplaincy services. HealthCare Chaplaincy employs best practices in strategic planning and clinical practice to maximize the effectiveness of an organization's pastoral care and to align it with the institution’s overall objectives. Prior to his current position, Rev. Handzo was the director of Chaplaincy Services at Memorial Sloan-Kettering Cancer Center for more than twenty years and is a past president of the Association of Professional Chaplains. He serves on the Distress Guidelines Panel of the National Comprehensive Cancer Network. Rev. Handzo has authored or coauthored more than fifty chapters and articles on the practice of pastoral care.Rev. Curtis W. Hart, MDiv, BCC, CPSP Diplomate Supervisor, is an Episcopal priest and lecturer in public health, medicine, and psychiatry, Division of Medical Ethics at Weill Cornell Medical College, Cornell, New York, and editor-in-chief of the Journal of Religion and Health. At Weill Cornell Medical College, he teaches medical students in the "Medicine, Patients, and Society" curriculum and is a member of the Institutional Review Board, Committee on Human Rights in Research. At Weill Cornell he is an active participant in the Richardson History of Psychiatry Research Seminar and its Working Group on Psychoanalysis and the Arts. He is a lecturer in the Program in Psychiatry and Religion at Union Theological Seminary and a contributor to the Encyclopedia of Psychology and Religion. His other professional associations include being a Fellow of the New York Academy of Medicine and a Fellow of the Society for Values in Higher Education.Rev. Brian Hughes, MDiv, BCC, is a chaplain certified through the Association of Professional Chaplains, where he serves as Education Committee chair. He attended Princeton Theological Seminary and completed nine units of clinical pastoral education in New York City; Temple, Texas; and Phoenix, Arizona. He has served as a hospital staff chaplain in Phoenix, Arizona; Irving, Texas; and Philadelphia, Pennsylvania. He recently authored Handbook of Evidence-Based Best Practice for Spiritual Care Provision for those with Post-Traumatic Stress Disorder (PTSD) and Traumatic Brain Injury (TBI) for the U.S. Navy Bureau of Medicine and Surgery (BUMED).Rev. Dr. Martha R. Jacobs, MDiv, DMin, BCC, is the author of A Clergy Guide to End-of-Life Issues. She provides workshops throughout the country for clergy and congregations on end-of-life issues. Martha is an adjunct professor at New York Theological Seminary, where she is the coordinator for the Doctor of Ministry in Pastoral Care and a per diem chaplain at New York Presbyterian Hospital, Columbia Campus. She is the founding managing editor of PlainViews.Chaplain Gerald L. Jones, MA, BCC, ACPE Supervisor, is the director of chaplain services at Sutter Roseville Medical Center, Roseville, California. He is a CPE supervisor with the Association for Clinical Pastoral Education (ACPE) and a board certified chaplain with the Association of Professional Chaplains (APC). He has trained multiple CPE groups throughout northern California on the "Art of the Written Prayer" and has published an article of the same title in Chaplaincy Today. He currently serves as the northern California State chair with the APC.Rev. Robert A. Kidd, MDiv, BCC, is the director of spiritual care and education at The Methodist Hospital in Houston, Texas. He is endorsed by the Alliance of Baptists and is a past president of the Association of Professional Chaplains.Rev. Yoke Lye Kwong, BCC, ACPE Supervisor, is the director of spiritual services, Howard Regional Health System, Kokomo, Indiana. She is an Association for Clinical Pastoral Education (ACPE) supervisor and an Association of Professional Chaplains (APC) certified chaplain. She is the author of "Silent Cry: In Search of Harmony on Gold Mountain—The Yin-Yang Way of Pastoral Care," in Women Out of Order—Risking Change and Creating Care in a Multicultural World, and “The Integrity of Tao,” in Journal of American Association of Pastoral Counselors.Rev. Michele J. Guest Lowery, MDiv, BCC, is coordinator of the Center for Spiritual Care at Alexian Brothers Behavioral Health Hospital, Hoffman Estates, Illinois. She is an ordained minister in the United Church of Christ and a board certified chaplain with the Association of Professional Chaplains, with almost twenty years of experience in behavioral health chaplaincy. Other publications by Rev. Lowery include "Just Another Manic Monday" (2008), “God in the Odd”(2008, 33–34), and “Practicing the Presence of Pavement” (2008).Rev. Marcia Marino, DMin, BCC, currently serves as the transition minister of the First Unitarian Church of Saint Louis, Missouri. She previously served as the regional director of pastoral care for Aurora Health Care in Milwaukee, Wisconsin. She is a board certified chaplain with the Association of Professional Chaplains. She is the Finance Committee chair and the interim treasurer for the Association of Professional Chaplains. She holds dual standing with the Unitarian UniversalistAssociation and the United Church of Christ. She wrote "Living with a Big Heart," in The Spirit: An Ecumenical Spirituality Newsletter.Rev. Lynne M. Mikulak, MDiv, MSW, BCC, ACPE Supervisor, is coordinator of pastoral care and education at the Payne Whitney Westchester Psychiatry Division of NewYork-Presbyterian Hospital.She is a certified supervisor with the Association of Clinical Pastoral Education and an ordained minister in the United Church of Christ. She has run spirituality groups for the past fifteen years in a variety of parish, community, and clinical settings, with a focus on spiritual, theological, and cultural awareness and development.Rev. Nancy Osborne, MDiv, ACPE Supervisor, is the director of chaplaincy and clinical pastoral education at the Good Samaritan Society, University Specialty Center in Minneapolis, Minnesota. From 1995 to 2005 she served as the manager of pastoral care at Rex Healthcare in Raleigh, North Carolina. Rev. Osborne is a member of and is certified as a clinical pastoral education supervisor by the Association for Clinical Pastoral Education (ACPE). She is an ordained Alliance of Baptists clergyperson.Rev. Jon Overvold, MDiv, BCC, is on the staff of HealthCare Chaplaincy, New York City, and since 2002 has served as the founding director of pastoral care and education at North Shore University Hospital, Manhasset, New York. Rev. Overvold is an ordained minister in the Lutheran Church (ELCA). He is a board certified chaplain in the Association of Professional Chaplains and since November 2006 has been elected to its board of directors, serving as chair of the Commissionon Quality in Pastoral Services. He was the cochair of the work group that developed Standards of Practice for Professional Chaplains in Acute Care Settings in January 2010.Rev. Brent Peery, DMin, BCC, is director of the Chaplaincy Services Department for Memorial Hermann–Texas Medical Center in Houston, Texas. He previously served as a congregational clergyperson and as a pediatric chaplain. In addition to serving as chair of the OOC task force for Memorial Hermann Healthcare System, he has taught, consulted, and written on the subject for several years.Chaplain Linda F. Piotrowski, MTS, BCC, is the pastoral care coordinator and chaplain for the Palliative Care Service at Dartmouth- Hitchcock Medical Center and the Norris Cotton Cancer Center in Lebanon, New Hampshire. Previously, she was the founding chaplain of the Pastoral Care Service at Central Vermont Medical Center in Berlin, Vermont, and regional director of spiritual care for the Covenant Healthcare System in Milwaukee, Wisconsin. Chaplain Piotrowski is coauthor of "Teamwork in Palliative Care: Social Work Role with Spiritual Care Professionals," in Oxford Textbook of Palliative Social Work. She is also published in Living with Grief: Spirituality and End-of-Life Care, the companion book for Hospice Foundation of America's (HFA) 2011 Living with Grief program.Rev. David B. Plummer, BCC, LMFT, is the department head of Chaplaincy Services at Sentara CarePlex Hospital in Hampton, Virginia, in addition to being the religious endorsing body representative for his faith group, Creating a Personal Theology to Do Spiritual / Pastoral Care 17the Coalition of Spirit-filled Churches. In addition to being a board certified chaplain, he is a licensed psychotherapist and has served as a clinical supervisor for more than a decade for students from two graduate schools of counseling. Rev. Plummer is very active in the professional pastoral care community. His published works have appeared in a number of venues, but his favorites are the Journal of Pastoral Care and Counseling and PlainViews. He was recently elected chair-elect of the COMISS Network and chair-elect of the Endorsers Conference for Veterans Affairs Chaplaincy.Rabbi Stephen B. Roberts, MBA, MHL, BCJC, is the editor of Professional Spiritual & Pastoral Care: A Practical Clergy and Chaplain's Handbook and coeditor of Disaster Spiritual Care: Practical Clergy Response to Community, Regional and National Tragedy (both SkyLight Paths Publishing). He is a past president of the National Association of Jewish Chaplains. Most recently he served as the associate executive vice president of the New York Board of Rabbis, directing their chaplaincy program, providing services in more than fifty locations throughout New York, and serving as the endorser for both New York State's and New York City's Jewish chaplains. Prior to this he served as the director of chaplaincy of the Beth Israel Medical System (New York), overseeing chaplains and clinical pastoral education (CPE) programs at three acute care hospitals, one behavioral health hospital, and various outpatient facilities served by chaplains.Rev. Dr. Glenn A. Robitaille, RPC, MPCP, CPP, is the director of spiritual and religious care at the Waypoint Centre for Mental Health Care. He is ordained with the Brethren in Christ Church and the founding pastor of Covenant Christian Community Church in Penetanguishene, Ontario,Canada. He has extensive experience in mental health chaplaincy and has been instrumental in establishing spirituality as a clinical variable in mental health care. He is a member of the Canadian College of Professional Counsellors and Psychotherapists (CCPCP), a registered professional counselor and master practitioner of counseling psychology with the Canadian Professional Counsellors Association (CPCA), and a certified pastoral counselor with the International Association of Christian Counseling Professionals (IACCP). Rev. Dr. Robitaille is a contributing author in A Peace Reader and Leaving Fundamentalism: Personal Stories and has published thirty articles in various magazines and journals in the field of theology and counseling.Chaplain Timothy G. Serban, MA, BCC, is vice president of mission integration and spiritual care at Providence Regional Medical Center, Everett, Washington, supporting a team of twenty-one board certified chaplains and music thanatologists. He has been in the field of spiritual care, mission, and ethics for more than twenty-two years. He holds his master's degree in theology and pastoral ministry in health care from Duquesne University in Pittsburgh, Pennsylvania. He is a board certified chaplain with the National Association of Catholic Chaplains. He serves as national volunteer lead for the Spiritual Care Response Team of theAmerican Red Cross in Washington, DC, and liaison of the National Association of Catholic Chaplains to the American Red Cross. Chaplain Serban has taught and spoken abroad on disaster response, ethics, and spiritual care. He is a contributor to Disaster Spiritual Care: Practical Clergy Responses to Community, Regional and National Tragedy (SkyLight Paths Publishing), and The Red Guide to Recovery: A Resource Handbook for Disaster Survivors.Bishop Dr. Teresa E. Snorton, MDiv, DMin, BCC, ACPE Supervisor, is the former executive director of the Association for Clinical Pastoral Education. She is a certified clinical pastoral educator (CPE supervisor) and a board certified chaplain in the Association of ProfessionalChaplains. She is an ordained minister in the Christian Methodist Episcopal Church and the presiding bishop of the denomination's Fifth Episcopal District. She is the first female to be elected by the CME Church to serve as bishop. Bishop Dr. Snorton has more than thirty years of experience in pastoral ministry, chaplaincy, and clinical pastoral education. She is coeditor, with Dr. Jeanne Stevenson-Moessner, of the book Women Out of Order: Risking Change, Creating Care in aMulticultural World.Rev. Dr. Dane R. Sommer, MDiv, DMin, BCC, has been the director of Chaplaincy Services at Children's Mercy Hospitals and Clinics since 1987, where he is also the assistant director of Bioethics Policy and Practice. He is the founder of the Pediatric Chaplains Network. He is also adjunct professor of bioethics at the Kansas City University of Medicine and Bioethics. Rev. Dr. Sommer is the author of several articles related to children and illness, including "Exploring the Spirituality of Children in the Midst of Illness and Suffering," in The Advocate, and “A Premature Infant with Necrotizing Enterocolitis Whose Parents are Jehovah’s Witness,” in Pediatrics.Rabbi Dr. Shira Stern, MHL, DMin, BCJC, is a past president of and certified through the National Association of Jewish Chaplains and currently chairs the Ethics Committee. She has served on the CCARBoard of Trustees as the vice president for member services. She currently has a private pastoral counseling practice in Marlboro, New Jersey, and serves Temple Rodeph Torah of Marlboro, New Jersey, as its educator.Previously, she was the director of community chaplaincy of Middlesex County, New Jersey, and director of the Jewish Institute for Pastoral Care, part of the HealthCare Chaplaincy, providing programs for rabbinicand cantorial students, chaplains, and clergy in the field. She was trained by the Red Cross to serve on the SAIR team—Spiritual Air 450 The Infrastructure of Spiritual / Pastoral Care Incident Response Team (now the Critical Incident Response Team)— and worked for four months at the Liberty State Park Family Assistance Center in the aftermath of 9/11. Her selected works include "Visions of an Alternative Rabbinate," CCAR Journal, and “Healing Muses: Music as Spiritual Therapy,” Jewish Relational Care A to Z.Rev. Jo Clare Wilson, ACPE Supervisor, is director of pastoral care and education at Griffin Hospital in Derby, Connecticut, and is regional codirector of the Eastern Region of ACPE. She is a past president of ACPE and a Disciples of Christ minister.Rev. Sue Wintz, MDiv, BCC, is board certified by the Association of Professional Chaplains and is a past president of that organization. She is the managing editor of HealthCare Chaplaincy's professional publication PlainViews, which translates knowledge and skills into effective and palliative care. Her work in teaching, research, writing, and consulting has contributed to organizations such as the Joint Commission and the U.S. Navy Bureau of Medicine and Surgery. She is a staff chaplain at St. Joseph’s Hospital and Medical Center, Phoenix, Arizona, where she isassigned to the intensive care units of the Barrow Neurological Institute.

• IntroductionRabbi Stephen B. Roberts, MBA, MHL, BCJCPART I: Theology of Spiritual / Pastoral Care1. Creating a Personal Theology to Do Spiritual / Pastoral CareRev. Dr. Martha R. Jacobs, MDiv, DMin, BCC2. Creating a Personal Theology to Do Spiritual / Pastoral CareRev. David B. Plummer, BCC, LMFTPART II: The Process of Spiritual / Pastoral Care3. The Process of Spiritual / Pastoral Care: A General Theory for Providing Spiritual / Pastoral Care Using Palliative Care as a ParadigmRev. George Handzo, MDiv, BCC, CSSBB4. AssessmentsChaplain D. W. Donovan, MA, MS, BCC5. Creating and Implementing a Spiritual / Pastoral Care PlanRabbi Stephen B. Roberts, MBA, MHL, BCJC; Chaplain D. W. Donovan, MA, MS, BCC; and Rev. George Handzo, MDiv, BCC, CSSBB6. Chaplains and ChartingRabbi H. Rafael Goldstein, BCJC7. Foundational Listening and Responding SkillsRev. Robert A. Kidd, MDiv, BCC8. Prayer and RitualChaplain Gerald L. Jones, MA, BCC, ACPE Supervisor9. Counseling and InterventionsRev. Dr. Willard W. C. Ashley, Sr., MDiv, DMin, DH10. Inspiring Hope: Confronting Fear, Guilt, and Shame in Spiritual / Pastoral CareRev. Dr. Glenn A. Robitaille, RPC, MPCP, CPP11. Life ReviewRev. Nancy Osborne, MDiv, ACPE Supervisor12. End-of-Life Chaplaincy CareRev. Brian Hughes, MDiv, BCC13. Ethics and the Care of the Sick: An Overview for Professional Chaplains and Other Spiritual / Pastoral Care ProvidersDr. Nancy Berlinger, PhD, MDiv14. Spirituality GroupsRev. Lynne M. Mikulak, MDiv, MSW, BCC, ACPE Supervisor15. Spiritual Care of StaffRev. Robin C. Brown-Haithco, MDiv, ACPE Supervisor16. Gender Issues in Pastoral CareBishop Dr. Teresa E. Snorton, MDiv, DMin, BCC, ACPE Supervisor17. Working with Community Religious ResourcesRev. Marcia Marino, DMin, BCC18. Transdisciplinary RelationshipsChaplain Linda F. Piotrowski, MTS, BCCPART III: Spiritual / Pastoral Care with Special Populations19. Spiritual / Pastoral Care in Worlds Beyond: Ministry to International and Immigrant PatientsRev. Yoke Lye Kwong, BCC, ACPE Supervisor20. Pediatric ChaplaincyRev. Dr. Dane R. Sommer, MDiv, DMin, BCC21. Behavioral HealthRev. Michele J. Guest Lowery, MDiv, BCC22. Gay, Lesbian, Bisexual, and Transgendered (GLBT) PeopleRev. Nancy K. Anderson, ACPE Supervisor, and Rev. Jo Clare Wilson, ACPE Supervisor23. Spiritual / Pastoral Care with People with Disabilities and Their FamiliesRev. Bill Gaventa, MDiv24. Chronic IllnessRabbi Zahara Davidowitz-Farkas, MHL, BCJC, CPSP Diplomate Supervisor25. Complicated Grief: Exploring Arresting Grief and Survival Grief in Spiritual / Pastoral CareChaplain Timothy G. Serban, MA, BCCPART IV: The Infrastructure of Spiritual / Pastoral Care26. Strategic Planning: A Basis for All Infrastructure Development and Growth within Spiritual / Pastoral CareRev. W. L. (Bill) Bross, MDiv, BCC, and Paula DeAngelo, MS, Senior OD Consultant27. Outcome Oriented Chaplaincy: Intentional CaringRev. Brent Peery, DMin, BCC28. Referral Plans: Developing and Implementing Tactical Plans Regarding Who Chaplains Should VisitRabbi Stephen B. Roberts, MBA, MHL, BCJC; Rev. Sue Wintz, MDiv, BCC; and Rev. George Handzo, MDiv, BCC, CSSBB29. Quality Improvement: A Chaplaincy PriorityRev. Jon Overvold, MDiv, BCC30. Health Care Chaplaincy as a Research-Informed ProfessionDr. George Fitchett, DMin, PhD, BCC, ACPE Supervisor, and Chaplain Dr. Daniel Grossoehme, DMin, BCC31. Cultural CompetenciesSr. Norma Gutierrez, BA, BCC32. Sacred SpaceRev. Curtis W. Hart, MDiv, BCC, CPSP Diplomate Supervisor33. Blessings of a Mixed Population: Institutional Prayer in Multifaith CommunitiesRabbi Dr. Shira Stern, MHL, DMin, BCJCIndex

"More than a conventional clergy and chaplain's practical handbook.... Charts the contours of the discipline, with sensitivity and appreciation for diversity, integrity and interdisciplinarity.... Every professional in the field should have this volume on his or her desk."—Lester Edwin J. Ruiz, PhD, director, Accreditation and Institutional Evaluation,The Association of Theological Schools in the United States and Canada"A 'must have' volume for all care providers, whether student, supervisor or local practitioner ... whether in a solo position or a member of a larger staff."—The Rev. Dr. David C. Johnson, BCC, ACPE Supervisor;president, Association of Professional Chaplains“Helps to form those who practice and teach this vital vocation in practical and profound essays. A useful resource for seminaries and practitioners.... I commend it to all who help create sacred places and times to heal wounds of mind and heart and who enable the spiritual journey to continue to unfold.”—The Rev. Gregg A. Mast, PhD, president, New Brunswick Theological Seminary“Impressive.... An excellent resource for providers of pastoral care as well as a teaching resource for those professionals who teach pastoral care.”—Sally A. Schwab, president-elect, Association for Clinical Pastoral Education“A significant and invaluable gift to the profession of chaplaincy.... A prized resource for the CPE student and the twenty-five-year-anniversary chaplain [and] answers a real need.”—David A. Lichter, DMin, executive director, National Association of Catholic Chaplains“A guidebook that points the way at the critical beginning of the [chaplaincy] path.... An invaluable resource for the most seasoned professionals as well as beginning students.”—Rabbi Julie Schonfeld, executive vice president, The Rabbinical Assembly