Martin Green is a college lecturer and hairdresser in the UK. He has been a consultant to HABIA and has worked for the awarding organisation City and Guilds, London as a regional verifier. Leo Palladino (deceased), had a successful career in hairdressing, technology and education in the UK. He wrote the original chapters on the science of hairdressing, and these became the basis of the Official Guides to Hairdressing, published by Cengage in the UK Diploma in Salon Management

• PART I: CUSTOMER-CENTRED SERVICES. 1. Consultation and Advice.2. Promote Services and Products.3. Customer Service.PART II: HAIRDRESSING TECHNICAL SERVICES.4. Creative Cutting.5. Creative Barbering.6. Styling Beards and Moustaches.7. Shaving.8. Creatively Style and Dress Hair.9. Creatively Dress Long Hair.10. Hair Extensions.11. Colouring Hair.12. Colour Correction.13. Perming Hair.14. Develop Your Creativity.PART III: SUPPORTING MANAGEMENT.15. Health and Safety.16. Efficiency and Effectiveness at Work.17. Planning Promotional Activities.18. ONLINE ONLY Facial Massage.19. ONLINE ONLY Hair Pattern Design.

1.Consultation and advice - Provide hairdressing consultation services. 2.Promote services and products - Promote additional services or products to clients. 3.Customer services - Support client service improvements. 4.Creative cutting - Creatively cut hair using a combination of techniques. 5.Creative barbering - Creatively cut hair using a combination of barbering techniques. 6.Styling beards and moustaches - Design and create a range of facial hair shapes. 7.Shaving - Provide shaving services. 8.Creatively style and dress hair - Creatively style and dress hair. 9.Hair extensions - Provide creative hair extension services. 10.Colouring hair - Colour hair using a variety of techniques. 11.Colour correction - Provide colour correction services. 12.Perming hair - Create a variety of permed effects. 13.Develop your creativity - Develop and enhance your creative hairdressing skills 14.Health and Safety - Monitor procedures to safely control work operations. 15.Being effective in your work - Contribute to the financial effectiveness of the business. 16.Planning promotional activities - Contribute to the planning and implementation of promotional activities.

Martin Green is a college lecturer and hairdresser in the UK. He has been a consultant to HABIA and has worked for the awarding organisation City and Guilds, London as a regional verifier. Leo Palladino (deceased), had a successful career in hairdressing, technology and education in the UK. He wrote the original chapters on the science of hairdressing, and these became the basis of the Official Guides to Hairdressing, published by Cengage in the UK Diploma in Salon Management

• PART I: CUSTOMER-CENTRED SERVICES. 1. Consultation and Advice.2. Promote Services and Products.3. Customer Service.PART II: HAIRDRESSING TECHNICAL SERVICES.4. Creative Cutting.5. Creative Barbering.6. Styling Beards and Moustaches.7. Shaving.8. Creatively Style and Dress Hair.9. Creatively Dress Long Hair.10. Hair Extensions.11. Colouring Hair.12. Colour Correction.13. Perming Hair.14. Develop Your Creativity.PART III: SUPPORTING MANAGEMENT.15. Health and Safety.16. Efficiency and Effectiveness at Work.17. Planning Promotional Activities.18. ONLINE ONLY Facial Massage.19. ONLINE ONLY Hair Pattern Design.

1.Consultation and advice - Provide hairdressing consultation services. 2.Promote services and products - Promote additional services or products to clients. 3.Customer services - Support client service improvements. 4.Creative cutting - Creatively cut hair using a combination of techniques. 5.Creative barbering - Creatively cut hair using a combination of barbering techniques. 6.Styling beards and moustaches - Design and create a range of facial hair shapes. 7.Shaving - Provide shaving services. 8.Creatively style and dress hair - Creatively style and dress hair. 9.Hair extensions - Provide creative hair extension services. 10.Colouring hair - Colour hair using a variety of techniques. 11.Colour correction - Provide colour correction services. 12.Perming hair - Create a variety of permed effects. 13.Develop your creativity - Develop and enhance your creative hairdressing skills 14.Health and Safety - Monitor procedures to safely control work operations. 15.Being effective in your work - Contribute to the financial effectiveness of the business. 16.Planning promotional activities - Contribute to the planning and implementation of promotional activities.

Martin Green is a college lecturer and hairdresser in the UK. He has been a consultant to HABIA and has worked for the awarding organisation City and Guilds, London as a regional verifier. Leo Palladino (deceased), had a successful career in hairdressing, technology and education in the UK. He wrote the original chapters on the science of hairdressing, and these became the basis of the Official Guides to Hairdressing, published by Cengage in the UK Diploma in Salon Management

• PART I: CUSTOMER-CENTRED SERVICES. 1. Consultation and Advice.2. Promote Services and Products.3. Customer Service.PART II: HAIRDRESSING TECHNICAL SERVICES.4. Creative Cutting.5. Creative Barbering.6. Styling Beards and Moustaches.7. Shaving.8. Creatively Style and Dress Hair.9. Creatively Dress Long Hair.10. Hair Extensions.11. Colouring Hair.12. Colour Correction.13. Perming Hair.14. Develop Your Creativity.PART III: SUPPORTING MANAGEMENT.15. Health and Safety.16. Efficiency and Effectiveness at Work.17. Planning Promotional Activities.18. ONLINE ONLY Facial Massage.19. ONLINE ONLY Hair Pattern Design.

1.Consultation and advice - Provide hairdressing consultation services. 2.Promote services and products - Promote additional services or products to clients. 3.Customer services - Support client service improvements. 4.Creative cutting - Creatively cut hair using a combination of techniques. 5.Creative barbering - Creatively cut hair using a combination of barbering techniques. 6.Styling beards and moustaches - Design and create a range of facial hair shapes. 7.Shaving - Provide shaving services. 8.Creatively style and dress hair - Creatively style and dress hair. 9.Hair extensions - Provide creative hair extension services. 10.Colouring hair - Colour hair using a variety of techniques. 11.Colour correction - Provide colour correction services. 12.Perming hair - Create a variety of permed effects. 13.Develop your creativity - Develop and enhance your creative hairdressing skills 14.Health and Safety - Monitor procedures to safely control work operations. 15.Being effective in your work - Contribute to the financial effectiveness of the business. 16.Planning promotional activities - Contribute to the planning and implementation of promotional activities.