Del i serien Routledge Studies in Hispanic and Lusophone Linguistics

Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World

Häftad, Engelska, 2021

AvJ. César Félix-Brasdefer,Maria Elena Placencia

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Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World expands the study of service encounter interactions into new face-to-face and digital contexts and new (sub)varieties of Spanish. The chapters examine pragmatic variation in a range of contexts, representing ten countries and twelve (sub)varieties of Spanish. Part I explores macrosocial factors such as region, gender, age, and social class, while Part II focuses on microsocial and situational factors. Part III concludes the volume with theoretical and methodological contributions to the field. This volume will be of particular interest to advanced students and researchers of Spanish and Linguistics.

Produktinformation

Utgivningsdatum2021-03-31
Mått156 x 234 x 16 mm
Vikt421 g
FormatHäftad
SpråkEngelska
SerieRoutledge Studies in Hispanic and Lusophone Linguistics
Antal sidor282
FörlagTaylor & Francis Ltd
ISBN9780367727109

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Introduction Part I: Pragmatic variation according to macrosocial factorsRegional affiliation1. Regional pragmatic variation in small shops in Mexico City, Buenos Aires, and Seville, Spain2. Corner-store interactions in Cartagena and Bucaramanga: A variational pragmatics study3. ‘No, gracias amigo’: Refusals of bargaining offers in e-service encounters in Mercado Libre Ecuador and Mercado Libre VenezuelaGender4. Gender variation in address form selection in corner-store interactions in a Nicaraguan community5. Gender variation in the perception of appropriate behavior in hotel service encounters in Spain6. The role of gender in Mexican e-service encounters7. Forms of address and gender in Costa Rican service encountersAge8. Pragmatic variation by age in women’s use of post-refusal small talk during service encounters in Rosario, Uruguay 9. Verbal humor and age in cafes and bars in Seville, Spain Socioeconomic status 10. Socioeconomic variation and conflict in Spanish retailer-consumer interactions on Facebook Part II: Pragmatic variation according to microsocial and situational factors 11. Interpersonal work in service encounters in Mercado Libre Argentina: A comparison between buyer and vendor patterns across two market domains12. The effects of social distance in service encounters in Puerto Rican panaderíasPart III: Theoretical and methodological issues 13. Re-thinking pragmatic variation: The case of service encounters from a modified variational pragmatics perspective14. Pragmatic variation in service encounter complaints: Some methodological issues