Practising Quality Assurance in Social Care

Trish Hafford-Letchfield teaches at London South Bank University on the MSc Social Work, Leadership and Management PQ Award and on Pedagogical awards for academic staff. She has several years experience of managing adult services in the statutory sector and is currently Chair of a voluntary sector agency for Older People. Trish has several articles and books on management and organisational issues and has a particular interest in social inclusion issues in social work and social care and is currently researching the lifelong learning of Older People using Social Care Services .

• The development of quality assurance and performance management in social care – setting the contextQuality assurance – theoretical modelsLeading and managing a culture for improvementManaging outcomes for service users and the role of service users as arbiters of quality assuranceUsing evidence and evaluation to improve servicesImproving quality through supporting the workforceConclusion- twelve steps to designing your quality and performance management system