Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.

• Part I: Dentistry as a Business1. The Business of Dentistry2. Dental Team Management3. Patient Management4. Legal and Ethical Issues in the Dental Business Office5. Information Technology in the Business Office6. Business Office Design and Equipment PlacementPart II: Communication Management 7. Working with Dental Office Documents8. Business Record Storage9. Written Communication10. TelecommunicationsPart III: Business Office Systems 11. Appointment Management Systems12. Inventory Systems and Supply Ordering13. Recall Systems14. Dental Insurance15. Bookkeeping Systems and Accounts Receivable16. Other Financial Systems17. Infection Control SystemsPart IV: The Workplace 18. Marketing Your SkillsAppendixA: Grammar, Pronouns, Plurals, SpellingB: NumbersC: Prefixes and SuffixesD: AbbreviationsE: Dental Terminology

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Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.

• Part I: Dentistry as a Business1. The Business of Dentistry2. Dental Team Management3. Patient Management4. Legal and Ethical Issues in the Dental Business Office5. Information Technology in the Business Office6. Business Office Design and Equipment PlacementPart II: Communication Management 7. Working with Dental Office Documents8. Business Record Storage9. Written Communication10. TelecommunicationsPart III: Business Office Systems 11. Appointment Management Systems12. Inventory Systems and Supply Ordering13. Recall Systems14. Dental Insurance15. Bookkeeping Systems and Accounts Receivable16. Other Financial Systems17. Infection Control SystemsPart IV: The Workplace 18. Marketing Your SkillsAppendixA: Grammar, Pronouns, Plurals, SpellingB: NumbersC: Prefixes and SuffixesD: AbbreviationsE: Dental Terminology

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Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.

• Part I: Dentistry as a Business1. The Business of Dentistry2. Dental Team Management3. Patient Management4. Legal and Ethical Issues in the Dental Business Office5. Information Technology in the Business Office6. Business Office Design and Equipment PlacementPart II: Communication Management 7. Working with Dental Office Documents8. Business Record Storage9. Written Communication10. TelecommunicationsPart III: Business Office Systems 11. Appointment Management Systems12. Inventory Systems and Supply Ordering13. Recall Systems14. Dental Insurance15. Bookkeeping Systems and Accounts Receivable16. Other Financial Systems17. Infection Control SystemsPart IV: The Workplace 18. Marketing Your SkillsAppendixA: Grammar, Pronouns, Plurals, SpellingB: NumbersC: Prefixes and SuffixesD: AbbreviationsE: Dental Terminology

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